Customer Support Specialist

2 months ago

Exeter, United Kingdom Co-cars Ltd. Full time

Location: Exeter-based, with a flexible and hybrid working environment
Hours: Min. 15h per week initially covering 9am to 5pm Sat/Sun with potential to increase hours across the week
Pay: £10 per hour (under review)

About Co Cars

Co Cars is revolutionising the way people travel in Exeter and the South West. Our network of shared electric/hybrid cars can be hired by the hour, and we are proud to have pioneered the UK’s first on-street electric bike hire scheme.

We operate in a dynamic and constantly changing environment where shared, zero carbon transport is rapidly gaining in popularity and is supported by fast paced technological innovation.

We are in the midst of a period of significant growth and have ambitious expansion plans as we strive to deliver zero carbon, affordable, shared mobility for all; making our towns and cities more liveable and people’s lives better by reducing emissions and cutting congestion.

We are proud to be a social enterprise with an ethical approach to business that is shared by everyone in our friendly and welcoming team.

The Role

The Customer Support Specialist is responsible for dealing with incoming enquiries, answering queries about customer bookings and resolving problems with bookings, customers, cars and bikes. During periods of low call volumes, they will also help support the rest of the team with a variety of tasks.

We are interested in hearing from people with a strong background in customer service who have good IT skills and the ability to learn new software. This role has potential for career progression.

Duties and responsibilities include:

- Helping customers with booking and vehicle issues
- Monitoring bookings and proactively managing a positive customer experience
- Dealing with complaints and feedback
- Keeping records of all correspondence and activities
- Performing various administrative tasks in connection with accounting, marketing, reporting, club membership and fleet operations.

**Person Specification**

**The right person for this role will**:
**Essential**:

- Be versatile and adaptable - a quick learner
- Like working with people
- Have good organisational skills
- Be able to multitask and work under pressure
- Have good written and verbal communication skills
- Have very good IT skills (spreadsheets, databases)
- Have a good attention to detail

**Desirable**:

- Be a current member of Co Cars or another car club
- Have a clean driving license and be a confident driver
- Happy to work remotely as long as it's local to Exeter

**Job Type**: Part-time
Part-time hours: 15-25 per week

**Salary**: From £10.00 per hour

**Benefits**:

- Casual dress
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you located in Exeter?

Work Location: One location

Expected start date: 30/01/2023

  • Customer Support Specialist

    3 days ago

    Exeter, United Kingdom Cooper Golding Recruitment Full time

    Looking for a seasoned Customer Service expert with reliable transportation capabilities to work for a company that look after their staff with an extensive list of benefits. **The company** Cooper Golding is seeking a driven and committed individual to join the sales department of our client which is a leading manufacturer and distributor of products. The...

  • Customer Support Specialist

    2 days ago

    Exeter, United Kingdom Co-cars Ltd. Full time

    Location: Exeter-based, with a flexible and hybrid working environment Hours: 15h per Weekend (9am until 5pm on Saturdays and Sundays) Pay: £10 per hour About Co Cars Co Cars is revolutionising the way people travel in Exeter and the South West. Our network of shared electric/hybrid cars can be hired by the hour, and we are proud to have pioneered the...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/Hybrid Salary: £24,000 with room for growth Join an award-winning Exeter company as a Customer Service Specialist! Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! Due to internal promotions and growth, Baker...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/Hybrid Salary: £24,000 with room for growth Join an award-winning Exeter company as a Customer Service Specialist! Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! Due to internal promotions and growth, Baker...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...

  • Customer Care Specialist

    1 month ago

    Exeter, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £23,690 Brief Customer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work. The successful candidate will need be an organised, friendly, and outgoing...

  • Customer Support Agent

    5 days ago

    Exeter, United Kingdom Obsidian Logistics Support Ltd Full time

    We are looking to recruit 4 new team members who are helpful, experienced Telephone Customer Support agents to assist with the booking of rentable healthcare equipment. The hours of work are 8am to 5pm Monday to Friday Flexibility to work weekends, with notice, at premium time and a half pay rate. You will be experienced on incoming and outgoing calls,...

  • Customer Support Specialist

    3 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Apply now, read the job details by scrolling down Double...

  • Customer Support Specialist

    2 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Apply now, read the job details by scrolling down Double...

  • Customer Support Specialist

    3 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Main ResponsibilitiesTo have a deep understanding of the...

  • Customer Support Specialist

    3 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Main ResponsibilitiesTo have a deep understanding of the...

  • Customer Support Specialist

    3 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs. Main Responsibilities To have a deep understanding of...

  • Customer Support Specialist

    1 week ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Main ResponsibilitiesTo have a deep understanding of the...

  • Customer Support Specialist

    3 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Main ResponsibilitiesTo have a deep understanding of the...

  • Customer Support Specialist

    2 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.Main ResponsibilitiesTo have a deep understanding of the...

  • Customer Support Specialist

    1 week ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs. Main Responsibilities To have a deep understanding of...

  • Customer Support Specialist

    2 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.You could be just the right applicant for this job Read...

  • Customer Support Specialist

    2 weeks ago

    Exeter, United Kingdom Search Full time

    A prestigious financial planning business is looking for a Client Support/Administrator to provide administration support to the Planner and Technical Support team. To promote the Company in a good light. Remain customer service focused at all times and always ensure empathy with our customer’s needs.You could be just the right applicant for this job Read...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...