Customer Care Assistant

3 weeks ago


Preston, United Kingdom Harrison Cropper Full time

The team member that joins us will assist in providing excellent customer care, for our clients, along with assisting in the fulfilment administration and helping with picking and packing in busy periods to keep orders on time and always keep our customers happy.

Our workshop is surrounded by countryside, and this is an opportunity to work with some great people. We are a small team, and this is a great opportunity for somebody that is looking for a fulfilling role.

**The role involves**:

- Providing assistance to customers VIA the website web chat.
- Managing returns and replacements, with stock adjustments and order amendments.
- Courier deliveries and collections when required.
- Account management of high value customers/products.
- Answering telephone and passing on messages.
- Assisting with the purchasing system when required for stock availability.
- Maintaining packaging stock control, and stationery.
- Highlight any concerns with meeting availability dates for customer orders.
- Be involved in annual stock taking where required.
- To work as part of a team, support colleagues and be collaborative in working practices.
- To show initiative and assist with the company upscale, sharing ideas and best practice.

Hours 9.30am
- 2.30pm Mon-Fri

Own transport is necessary due to our location.

**Job Types**: Part-time, Permanent

**Salary**: £9.50 per hour

**Benefits**:

- Casual dress
- On-site parking
Schedule:

- Monday to Friday



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