Imports Move Manager
3 weeks ago
If you are an experienced Move Coordinator or Move Manager open to a new challenge and environment within the International Removals Industry, then where better to start than these opportunities to work with a great company that has been servicing both privateand corporate clients to move domestically and overseas for over 50 years?
A strong knowledge of Imports is essential. This is an office-based position, you can be based in the Hertfordshire and/or Kent office. Salary is dependent on experience.
**Purpose of Job**:
To provide all customers with information regarding their move and to ensure they are aware of the procedures and timelines involved. Assisting the sales team to give the correct information to the clients and ensuring the move process is as stress freeas possible.
**Duties include**:
- Receive bookings from the sales team
- Calling customers to introduce yourself as their move coordinator and to discuss their move including any special requirements
- Helping clients complete all relevant customs documentation and insurance forms
- Producing insurance certificates and customs forms
- Handling insurance claims by collecting related photographs and completed claim forms, to submit to the insurers
- Obtaining rates from agents for origin services
- Instruct agents to carry on packing services overseas on our behalf
- Chase the agent for shipping instructions and approve them.
- Updating clients on shipping details and arrival dates
- Receive pre-alert from agents to carry on destination services on their behalf
- Obtain the required documentation form the agents and from the client to clear customs
- Arrange haulage, customs clearance and parking arrangements
- Liaise with operations in order to get the right resources for the delivery date
- Doing job notes for the crew and ensuring all information is added to them
- Finishing and completing files on MoveMan with full costings / approve supplier invoices and require payment from accounts
- Uploading all client documentation to MM to make a paperless environment
- Invoicing clients / agents and collect outstanding payments
- Charging and invoicing storage clients
- Chasing storage payments
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