Reservations Specialist

7 months ago

London, United Kingdom Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2021-2385**Your future, our legacy**:
**Hotel**:
Dorchester Collection

**Division & Department**:
Corporate Office - Contact Centre

**Job Title**:
Reservations Specialist - Italian Speaking

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
**What you'll get**:
As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:

- A salary of £27000 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme

**What you'll do**:
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

- Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
- Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.

**What you'll bring**:

- All of our employees are ambassadors of our Vision, Values and culture.
- We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
- In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
- English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
- Native or proficient command of the Italian language, spoken and written, is a requirement.
- Eligibility to work in the UK is a requirement*

**Position location**:
**Job Location**:
United Kingdom

**Location**:

- Lower Ground Floor West, Lansdowne House W1J 6ER London

  • Reservations Specialist The Londoner

    7 months ago

    London, United Kingdom Reservations Full time

    **_Become a Londoner _** - Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals...

  • Reservations Specialist

    8 months ago

    London, United Kingdom Reservations Full time

    **_Join the UK’s most dynamic collection of hotels and restaurants_** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reservation Agent

    2 weeks ago

    London, United Kingdom Support Office Reservations Full time

    As Reservation Agent, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reserving Specialist

    3 weeks ago

    London, Greater London, United Kingdom The Emerald Group Full time

    The Emerald Group is looking for a highly skilled Reserving Specialist to support the development and implementation of our group-wide reserving process. This role involves assisting the Group Head of Reserving and collaborating with colleagues across different departments to achieve strategic goals.Main Duties:Deliver accurate and timely reserving reports...

  • Reservations Specialist

    7 months ago

    London, United Kingdom Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Reservations Specialist

    3 weeks ago

    London, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWIThis is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Reservations Specialist

    3 weeks ago

    Greater London, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWIThis is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Reservations Specialist

    3 weeks ago

    London, UK, UK, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWIThis is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Reservations Specialist

    3 weeks ago

    Greater London, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWIThis is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Reservations Specialist

    3 weeks ago

    Greater London, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWIThis is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Reservations Specialist

    2 weeks ago

    Greater London, United Kingdom Rockpool Recruitment Full time

    Reservations Specialist - Media and HNWI This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are...

  • Senior Reserving Specialist

    1 month ago

    London, Greater London, United Kingdom The Emerald Group Full time

    Senior Reserving SpecialistThe Emerald Group is seeking a Senior Reserving Specialist to join their team in London. As a key member of the reserving team, you will be responsible for delivering high-quality results and working closely with the Head of Reserving.Key Responsibilities:Ownership of Reserving classes in the quarterly Reserving process, including...

  • Lloyd's Reserving Specialist

    3 weeks ago

    London, Greater London, United Kingdom The Emerald Group Full time

    The Emerald Group is seeking a Lloyd's Reserving Specialist to join their team in London. This individual will be responsible for ensuring that the syndicate's reserving processes are accurate and compliant with Lloyd's market requirements.Key responsibilities include:Reconciling data sets and participating in reserving meetingsPreparing information for the...

  • Actuarial Specialist

    4 weeks ago

    London, Greater London, United Kingdom High Finance (UK) Limited TA HFG Full time

    HFG Insurance Recruitment presents a unique opportunity for an Actuarial Specialist to take on a Reserving Analyst Leader role within a highly regarded Lloyd's syndicate. This position offers a chance to leverage your skills and expertise in a dynamic and innovative setting.The successful candidate will work closely with the Head of Reserving and external...

  • Actuarial Reserving Specialist

    4 weeks ago

    London, Greater London, United Kingdom HFG Full time

    We are seeking an experienced Actuarial Reserving Specialist to join our growing team at HFG, a highly regarded and innovative Lloyd's syndicate. This is a unique opportunity to contribute to impactful actuarial functions and develop in-house capabilities.Job DescriptionThe role includes:Collaborating with the Head of Reserving and external consultants to...

  • Reserving Solutions Specialist

    4 weeks ago

    London, Greater London, United Kingdom HFG Full time

    At HFG, we're seeking a Reserving Solutions Specialist to join our team in shaping the future of actuarial functions. This role offers a unique opportunity for growth and collaboration with leading professionals in the Lloyd's syndicate.We're looking for an individual with expertise in reserving processes, reporting, PYD analysis, and IBNR forecasting. The...

  • Actuarial Reserving Specialist

    4 weeks ago

    London, Greater London, United Kingdom High Finance (UK) Limited TA HFG Full time

    Senior Reserving Analyst OpportunityWe have partnered with a highly regarded Lloyd's syndicate to offer a unique opportunity for a Senior Reserving Analyst to contribute to impactful actuarial functions. This role includes:Collaborating with the Head of Reserving and external consultants to enhance in-house reserving processes.Contributing to Lloyd's...

  • Actuarial Reserving Specialist

    3 weeks ago

    London, Greater London, United Kingdom HFG Full time

    About the RoleWe are seeking a highly skilled Actuarial Reserving Specialist to join our team at HFG. The successful candidate will be responsible for contributing to impactful actuarial functions.Refine syndicate and group reporting processes through contributions to Lloyd's reporting, PYD analysis, and IBNR forecasting.Presentation of findings from...

  • Cruise Reservation Specialist

    3 weeks ago

    London, Greater London, United Kingdom Best Days Travel Full time

    Job SummaryCruise Reservation Specialist at Best Days Travel. We are seeking a highly skilled and experienced cruise reservationist to join our dynamic travel agency, dedicated to crafting unforgettable travel experiences. As an online cruise reservationist, you will be essential in helping clients book amazing cruise adventures while working from the...

  • Actuarial Reserving Specialist

    4 weeks ago

    London, Greater London, United Kingdom Eames Consulting Full time

    We are seeking an Actuarial Reserving Specialist to join our team in London and contribute to the company's growth.In this role, you will work closely with senior reserving actuaries and collaborate with different teams such as pricing and capital.You will be involved in quarterly reserving activities and SII TPs, providing opportunities for learning and...