Lead Brand Ambassador

7 months ago


Leeds, United Kingdom Ignite Full time

**Lead Brand Ambassador at Vodafone**

Are you ready to join a dynamic team transforming internet experiences across the UK? We're committed to delivering simple, affordable full-fibre access to empower households and businesses in the digital age.

**Why This Role is for You**:
As a Lead Brand Ambassador, you'll drive customer satisfaction and team excellence, ensuring every interaction leaves a positive impression. Your leadership will foster a vibrant, energetic team capable of delivering top-tier service across multiple channels.

**What You Will Be Doing**:

- Lead and coach your team for continuous improvement and high customer service standards.
- Conduct regular quality checks and provide constructive feedback.
- Perform performance reviews and lead team meetings.
- Analyse data reports to identify trends and enhance service quality.
- Display strong product knowledge to resolve customer issues promptly.
- Ensure accurate system updates and manage orders for new customers.
- Drive the resolution of customer complaints and dissatisfaction.
- Track performance against KPIs and SLAs.
- Ensure compliance with legal and regulatory standards.

**What You will Bring**:

- Previous supervisory experience in customer service.
- A passion for delivering exceptional customer experiences.
- Strong communication skills with adaptability.
- A positive, can-do attitude and enthusiasm.
- Attention to detail and multitasking abilities.
- Self-motivation and a target-driven mindset.

Join the Vodafone team and be part of a team redefining digital experiences

Training

Hands-on training provided remotely and in person. Full support given. No selling involved. Guaranteed daily rate of £140.00 + holiday mileage and incentives.

Driver with own car

️ Starting June 3 days a week.


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