Customer Care Agent

1 month ago


Mansfield, United Kingdom Elizabeth Michael Associates Full time

**| CUSTOMER CARE AGENT - TEMPORARY TO PERMANENT |**

**| MONDAY - FRIDAY 37.5 HOURS PER WEEK |**

**| NG19 |**

**| £10.50 PER HOUR |**

**| STARTING ASAP |**

**| TEMP TO PERM |**

**Responsibilities**:

- Handle customer inquiries and troubleshoot issues
- Document interactions accurately in our CRM
- Taking messages for clients
- Updating internal CRM system, spelling must be 100%
- Meet quality and productivity targets
- Participate in ongoing training
- Adhere to company policies

**Requirements**:

- Prior customer service experience preferred
- Must have excellent spelling
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency in CRM software and computers
- Teamwork, empathy, and patience
- Attention to detail and positive attitude

**Job Type**: Temporary contract

**Salary**: £10.50 per hour

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Mansfield, NG18 (required)

Ability to Relocate:

- Mansfield, NG18: Relocate before starting work (required)

Work Location: In person


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