Operations Coordinater

Company Description
**About Toll: Global Forwarding**

Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across continents.

**Job Description**:
As an Operations Coordinator, you will be part of a team that is responsible for all aspects of courier and freight forwarding with a focus on customer service. Rapid operational excellence is key to this role with focus on servicing the client and supporting the team in the branch on a day-to-day basis. In this role there are good opportunities for career development, growth and moving into different areas of expertise.
- Process and distribute documentation and create and update administration in a timely manner
- Manage with all aspects of international and domestic freight movements
- Build strong relationships with customers and ensure all needs are met within the specified delivery time
- Liaise with overseas offices and customers for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status
- Raising of Customer invoices and ensuring job is profitable
- Any other reasonable request made from time to time

**Qualifications**:

- Minimum of 2 years’ experience in in a multimodal position with current hands-on experience with courier services
- Educated to GCSE standard (minimum of 5)
- Understanding of tariffs for billing purposes and confidence to deal with customers daily
- Comfortable to work with deadlines in a lively environment
- IT savvy (MS Office) and knowledge of EDI Enterprise Operating System would be an advantage
- You are a good communicator with strong organisational skills and attention for detail

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

You must be entitled to work in the United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.