Cleaning Supervisor

18 hours ago


Brighton and Hove, United Kingdom Acies Cleaning & Support Services Full time

**About Us**

**Founded in 2015, we provide professional commercial cleaning services to a range of industry sectors across Brighton and Hove servicing over many commercial premises daily. **Our Core Purpose is to freshen up the cleaning industry and redefine the professional cleaning role as we know it. Our company has seven key values; Leadership, Teamwork, Relationship, Efficiency, Growth, Flow and Positive Attitude.**

**Job Overview**

Reporting directly into the Area Manager, this is a key role within the Operations team where your performance ensures the consistent and seamless delivery of both outstanding cleaning and customer service throughout our customers. This position is a customer-facing, hands-on cleaning and supervising role. In your supervisory capacity, you will be expected to train new starters as well as play an active role in coaching existing employees where necessary and carry out administrative duties. You are the first point of contact for our customers and front-line cleaners and are therefore expected to lead from the front in all circumstances, upholding our standards and company values.

**Hours of Work**
- Monday to Friday and occasional weekend work
- Shifts are predominantly evenings with some day time hours required
- Up to 35 hours per week | plus additional hours as the business requires
**What you will be doing**
- You will be the first point of contact for covering holidays and troubleshooting for the Area Manager
- You will closely with the Area Manager to manage all aspects of the contracts with customers, handling any queries that arise and finding solutions
- You will assist the Area Manager with any employee issues where necessary
- General cleaning duties to be carried out in line with Acies quality standards, including but not limited to; dusting, mopping, vacuuming, emptying bins, deep cleans
- Administrative duties including but not limited to scheduling, overseeing timesheets, holiday and absence records
- You will be involved in training our new starters and existing cleaning team
- Any ad-hoc duties that arise due to the needs of the business
**About you**
- Happy to live and carry out our company values
- Positive attitude to work and life
- Ability to clean to an extremely high standard with a willingness to learn
- Experience supervising people and finding solutions to issues and problems if and when they arise in a calm and methodical manner
- Being able to communicate with customers in a way that gives them confidence in us that we care about delivering outstanding service and that we are committed to resolving any problems they raise with us
- Previous cleaning experience
- Able to work to set timescales and deliver what we promise
- Flexibility with your time and attitude will be essential for this role as it can be very reactive
- A motivated, proactive, energetic approach to life and work
**What we will do for you**
- Investment in your personal development through coaching and training
- Yearly bonus scheme
- Monthly company social events
**Essential Requirements**
- Valid ID -You will need to have the right to work in the United Kingdom.
- Phone number & Smartphone -We operate via our app, to send you clean requests. The app is available on the Google Play Store and Apple App Store.
- Must be able to work evenings and occasional weekends/dayshifts
- Must be computer literate

**Job Types**: Full-time, Part-time, Temporary

**Salary**: From £11.50 per hour

**Job Types**: Full-time, Part-time, Zero hours

**Salary**: From £11.50 per hour

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- cleaning: 1 year (preferred)
- Supervising: 1 year (preferred)

**Language**:

- a good level of English (required)
Licence/Certification:

- driving license (preferred)
- DBS Certificate (preferred)
Reference ID: CS070233



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