Account Manager

3 weeks ago


Northampton, United Kingdom Impact Recruitment Ltd Full time

**Account Manager**

**Northampton - NN4**

**Permanent**

**£25,000- £32,000 plus bonus**

**Benefits : Private Healthcare, Income protection, Employee Assistance Programme, Pension**
- **_Do you have experience in providing solutions to customers within the manufacturing or engineering industry?_**

**_Are you driven to succeed and have a pride in providing exceptional customer service?_**

**_Do you have a hunger to learn and always want to know how things work?_**

**_If so, we'd like to hear from you _**

This role offers an excellent opportunity for you to join an Engineering company that is forward thinking and focused on its people.

You will be responsible for Account Managing your own existing clients in the UK and Overseas, offering solutions and strategies to improve their overall product performance and service. Full product training and support will be given.

**You will be responsible for**:

- Managing a range of different accounts and maintaining regular touchpoints with the customer?
- Providing industry leading customer service, will be required to nurture and grow assigned accounts within an agreed portfolio as well as focusing on customer retention.
- Capturing feedback via NPS and monitoring improvements with the customer.
- Provide detailed explanation of products at a catalogue level, as well as demonstrating a firm understanding to enable constructive conversation
- Being proactive with resolving customer issues.
- Attending client visits with the external Account Manager as and when required
- Using system such as Mosaic and SAP to support the customer

**In order to be successful you need**:

- Extensive experience of successfully working in a sales or service environment ideally within an engineering/ manufacturing organisation
- Able to think out of the box to find solutions to problems
- IT literate with good working knowledge of Microsoft Office
- Excellent verbal and written communication skills

Impact Recruitment is an employment business working on behalf of our client.

All responses will be managed in line with the new GDPR regulations.


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