Emm Enterprise Mobility Management Technical Analyst

2 months ago


Weybridge, United Kingdom Polar Recruitment Services Full time

**EMM (Enterprise Mobility Management) Technical Analyst**

Polar Recruitment are currently recruiting on behalf of an international market leader in the Technology sector for an EMM (Enterprise Mobility Management) Technical Analyst to be responsible for providing technical support for Enterprise Mobility ManagementSolutions.

The EMM (Enterprise Mobility Management) Technical Analyst will join a small team providing 1st and 2nd line technical support to customers and partners, ensuring issues are logged on the ticketing system, incidents are investigated, documented and resolved,or escalated to other support groups if required.

**EMM (Enterprise Mobility Management) Technical Analyst skills & experience**
- 3+ years' experience in a similar position providing 1st & 2nd line support.
- Previous experience in an ITIL Service desk environment.
- Good understanding of the Android Enterprise Management modes.
- Good knowledge and experience working with Samsung devices. Knox experience highly desirable.
- Experience with iOS and DEP management.
- Understanding of concepts such as certificates, SSL/TLS, VPN, DNS, LDAP.
- Relevant professional qualification desirable.
- Good team player with excellent customer service and written & verbal communication skills

The EMM (Enterprise Mobility Management) Technical Analyst will be rewarded with an attractive salary and excellent benefits package including an annual bonus, excellent pension, permanent health insurance, life assurance, 25 days holiday and more, workingfor a highly prestigious and recognised leading brand in the global technology space.



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