Resident Liaison Team Leader
6 months ago
Resident Liaison Team Leader - Charnwood Borough Council
We are looking for a **Resident Liaison Team Leader **will be based at:
KEY TASKS
Lead the Resident Liaison Team, to develop and deliver a high-quality caring and empathetic resident liaison service, improving the customer experience and satisfaction with repairs and investment services.
Pro-actively prevent, investigate, manage, and resolve, at the earliest possible point, issues raised, and complaints made by residents and their representatives, taking positive action, and providing timely and tailored updates to residents, tracking cases and actions to a conclusion.
Facilitate both the in-house and contracted delivery of repairs and investment works in tenants’ homes, through pro-active communications, and the provision of tailored support to residents requiring, expecting, receiving, or affected by works.
Oversee the management of the disabled adaptations programme and budget, including communications with residents and their representatives, and arrangements around the tailored delivery of works.
Develop resident liaison processes and systems, for example, to support the tracking of complaint cases and actions, the successful delivery of repairs and investment works, and the management of the disabled adaptations programme.
Produce and analyse management and performance data to identify service improvements.
If you are looking for a new role or would like further information, please send across your up to date CV
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**
Look forward to speaking with you,
**Job Types**: Full-time, Temporary contract
Contract length: 3-6 months
**Salary**: £17.60-£22.01 per hour
Expected hours: 37 per week
**Benefits**:
- Company car
- Company events
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- No weekends
**Experience**:
- Management: 2 years (required)
- Housing: 2 years (required)
- Repairs / Disabled Adaptations: 2 years (required)
- Complaints: 2 years (required)
- Residents / Tenants: 2 years (required)
- Local Authority: 2 years (required)
Work Location: Hybrid remote in Loughborough
Reference ID: Resident Liaison Team Leader Charnwood Borough Council
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