Patient Escort/driver

Be the first point of contact for incoming enquiries from supporters to the Income Generation Team whether online or in person To work with the Head of Income Generation to develop the Donor Journey and identify opportunities to maximise the impact of supporters donations through real life impact of their support. To include thank you letters/cards, newsletters, promotional mailings and incentives. To provide warm, thankful, and efficient donor care to all supporters. Deliver excellent stewardship to event participants and ensure automated communications are sent in a timely manner.

To implement thankyou events and incentives such as our Giving Tree. To be reactive to supporters raising funds in the community and provide resources where required. Maintain the fundraising database and including but not limited to record donations, communications and upload gift aid declarations whilst working with trained volunteers to deliver on these tasks. Liaise with the Finance team to ensure that accurate financial records are maintained, and financial best practices are adhered to.

To keep up to date with Information Governance, Fundraising Regulator and GDPR legislation. Any other duties as appropriate to the role. OTHER To have an understanding of the Fundraising Code of Practice and keep up to date with changes relating to charity fundraising. To undertake any other relevant duties or projects delegated by the Head of Income Generation in line with the responsibilities of this role.

Operate within the General Data Protection Regulation (GDPR) Formerly Data Protection Act Participate in annual appraisal and monthly 1-1s.