Media Production Assistant

3 weeks ago

Cranbrook, United Kingdom Take 1 Limited Full time

**No agencies please.**

Take 1 is a Media Services Provider delivering transcription, captioning, audio description & localization to global media brands.

Take 1 makes video accessible by unlocking the power of words leveraging data driven workflows to provide high-quality transcription, access and localization services to the media and entertainment industry. With offices in the UK and US and a global workforce, Take 1 has a heritage of over 20 years in the broadcast industry and a reputation for providing fast, reliable services and unrivalled quality.

Job objective:
We are looking for a Production Asistant to assist the Production Coordinator and Production Manager in ensuring the timely and accurate delivery of all script deliverables to our clients.

Main purpose of job:

- To uphold each client booking through to its successful completion.
- Administer all client and supplier queries promptly to maintain daily operational throughput.
- Communicate effectively across all departments on internal topics, ensuring the Production team perform as part of a highly resourceful and effective organisation.

Key tasks:

- Implement and monitor each booking, having a full understanding of each phase from quoting through to delivery.
- Continuous monitoring of all job deadlines to ensure these are met within good time, and forward plan to resolve any deliveries that may be in jeopardy.
- Approve assets to check they meet all client specifications.
- Respond to incoming client and freelancer queries regarding ongoing jobs, in a professional and helpful manner.
- Trouble-shoot queries from freelancers and suppliers regarding on-going jobs.
- Prepare job costings and assist with invoice queries.
- Assist the Production Coordinator with scheduling and assigning.
- Administer complaints promptly and effectively, copying in the Production Manager where necessary.

Assist the Production Manager with ad-hoc tasks including:

- Updating departmental documentation
- Demonstrating and sharing knowledge and experience with new hires.
- Participation in the updating and improvement of department processes and tools.

Required skill set:

- Excellent customer service skills.
- Proven communication and organisational skills.
- Ability to think quickly, multi-task and keep calm under pressure.
- Self-motivation and proven ability to work on own initiative.
- Excellent IT skills including ability to learn new software/programmes quickly; proficiency in Word & Outlook; experience of Access and Excel preferred.
- A basic understanding of broadcast and/or digital video/ftp technology an advantage.
- Flexible team player.
- Salary is £20,000-£22,000 depending on experience
- Monday - Friday, 9-5.30pm
- Option of working 100% in office, hybrid or fully remote.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Cranbrook

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