Product Genius

3 weeks ago

Aberdeen, United Kingdom Pybus Recruitment Full time

**Job Title: Product Genius**

**Salary: Up To £20,000 Basic + OTE £25,000 + Benefits**

**Location: Aberdeen AB12 3LQ**

**Hours of Work: 40 hours/5 day week - Monday to Saturday**

**Driving Licence Essential**

Our client is a young, innovative, fast-paced, family-run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

Our client's dealerships are busier than ever and as result, we are looking to recruit Product Geniuses to help welcome and support our guests into our dealerships. If you have a love for cars, enjoy learning new things, and have a passion for delivering exceptional customer service we would love to hear from you. Full training and support will be provided.

**What you will be doing**:

- Warmly welcome guests on arrival at the site.
- Assist guests with their initial enquiry and establishes their needs in relation to car buying, funding, and their part exchange.
- Answers product questions knowledgeably and seeks further information from others if required.
- Present the best options to the guest.
- Update all key guest information on the database and complete all relevant paperwork.
- Support guests with test drives - so you will need a full driving license.
- Carry out part exchange appraisals.
- Present guests to our Sales Advisors with all relevant information to conclude the transaction.
- Provides citNOW video’s eCommerce guests.
- Contact customers over the phone about finance renewal and retention programmes Support the Sales team in maintaining high standards of housekeeping and vehicle display.
- Completes all TCF / GDPR fully in conjunction with the guest and complies with FCA regulations.
- Exceptional customer service skills.
- Strong organisational and attention to detail skills.
- Computer literature.
- Inquisitive with a thirst for knowledge.
- Ability to explain information confidently and clearly.
- Excellent communication skills with the ability to build relationships.
- Warm, friendly, and professional manner.
- Positive disposition with a genuine desire to help people.
- Willingness to learn and push yourself.
- Compliance Focused.
- Team player.

**Benefits**:

- Best pay scheme for best performance.
- Employee discounts and Lease car options.
- High Flyers incentives.
- 30 days holiday plus additional for long service.
- Mental Health MOTs.
- Dedicated In house counseling team.
- Life Insurance.
- Flexible working options.
- Cycle Scheme.
- Company Chaplin support.
- Giving back programme.

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