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Operations Warehouse Controller

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Luton, United Kingdom National Sameday Ltd Full time

National Sameday is an established courier company, operating at 6 major airports across the UK, with our head office near Luton Airport. As a result of significant business growth, we now have permanent vacancies for an experienced Warehouse Operations Controller.

**We have an exciting opportunity to join our busy Operations department based in our Luton Office as an experienced Operations Controller. This role is a permanent position, NIGHTS 19:00pm to 07:00am, 4 on and 4 off.**

**Competitive Salary Depending on Experience**

**The role and responsibilities are**:

- Working within a team coordinating and ensuring all customer requirements (Collections / Deliveries) are completed within agreed timescales.
- Daily coordination of drivers / work allocation in collaboration with National Sameday's other UK operation centres.
- Taking telephone bookings accurately and dealing with queries from our customers.
- Being proactive when monitoring delivery jobs to POD and completion - clear communication to Customers and staff of any issues
- Detailed and concise handovers using our inhouse System
- Producing reports and monitoring KPIs, providing analysis when required
- Maintaining our service level agreements with key clients
- Strong Communications Skills, written and verbal.
- Proactive mindset with a can-do attitude when monitoring customer jobs to ensure adequate resources, fleet or staff are available to meet customer needs
- To always keep a professional approach in a continuously busy environment.

**What do you need to be successful?**
- Strong communication skills in English, both verbal and written
- Confident and professional telephone manner as you will be dealing with customers and staff daily, at times under pressure
- Proficient in Microsoft Office packages
- Highly organised, effective and logical thinker with ability to multitask
- Punctual and excellent attendance
- Ability to work under your own initiative.
- Previous warehouse, logistics and transport experience and good geographical knowledge

**Additional Checks as we are a CAA authorised company**:

- Full 5-year work history check
- DBS / CRC Check
- Airside Application
- Full Manual Driving Licence

**Desirable**
- GCSE or equivalent education

**In addition to the stable and permanent role, you can expect the following benefits**:

- Training and career progression opportunities
- Free on-site parking

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Night shift

**Experience**:

- Customer Service or Transport industry: 2 years (required)

Licence/Certification:

- UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: LTN Ops