Dynamics Ax/365fo Support Analyst

3 weeks ago


Milton Keynes, United Kingdom Akkodis Full time

My client is an end user based in Milton Keynes who are currently looking for a Dynamics AX/365FO Support Analyst to join their team on a permanent basis. The role will be a mix of home and office working. Please see below for more information:
Key Accountabilities & Responsibilities
- Responsible for supporting current AX 2012 and upcoming D365 implementation.
- Being the contact point for all initial queries on AX, filtering usage problems from issues with the system, raising and escalating issues with suppliers
- Supporting all functions across the business to document, replicate and resolve AX incidents and liaising with users
- Responsible for finding solutions to incidents and problems - performing root cause analysis that have been escalated by the users.
- Create knowledge base articles and processes documentation for products, known issues, and workarounds ensuring these are reviewed and maintained.
- Assist with data reconciliation and audit requests.
- Identify situations where business users are not using all the best or most appropriate practices or processes, and make recommendations for improvement or deliver training as required
- Creation and execution of scenarios for user acceptance testing relating to changes generated from service requests, incidents and roadmap deliverables. Working with super users to verify and sign off updates for inclusion in a software release
- Maintaining and monitoring user security to ensure appropriate roles and permissions are in place
- Supporting the ERP Manager with weekly reporting requirements and monitoring SLAs from our AX partner
- Working closely with the AX team in IT and superusers within the business functions, to drive value from AX.
- Stakeholder management and communication ensuring business users are kept up to date on changes, updates and general status.
- Carry out any other reasonable management instruction to the expected standards that ultimately supports the business.

What experience will you need?

Essential Skills
- 2 years + experience of Dynamics AX 2012 or D365.
- Understanding of business processes and support issues in Supply chain, Warehousing or finance
- Self-starter and able to work without detailed management
- A high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users

Please note that this is role is a hybrid role, so you must be willing to come to the office 1 - 2 a week.

Consultant: Kamilla Ryan

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.



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