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Front of House Supervisor

4 months ago

Fort William, United Kingdom Ardrhu House Fort William Full time

Job Title: Front of House Supervisor

Company: Ardrhu House

Location: Onich

Key Responsibilities:

- Provide outstanding customer service, responding to guest inquiries and requests in a prompt and professional manner.
- Handle front-of-house operations, including managing the guest check-in and check-out process, managing guest keys, and handling guest complaints and concerns.
- Occasional duty manager duties such as stock control, handling payments and reporting maintenance issues.
- Ensure that the front-of-house area is well-maintained, organised, and adequately equipped with all necessary supplies.
- Communicate effectively with the management team and other staff to ensure a seamless and efficient operation.

Qualifications:

- Strong customer service skills, with the ability to handle difficult situations in a professional and courteous manner.
- Ability to work a mix of shifts, from 8AM to 11PM, with the flexibility to cover other shifts as needed.
- The ability to drive is advisable but not required.
- Strong organisational and communication skills.
- Physical ability to stand for long periods of time and carry out moving and handling.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Relocation assistance
- Store discount
- Wellness programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Tips
- Yearly bonus

Shift availability:

- Day shift (required)
- Night shift (required)

Work Location: One location

Reference ID: Front of house supervisor
Expected start date: 01/03/2023