Digital Workplace Apprentice

**Employer Description**:
St Andrews University are proud to be one of Scotland’s top Universities, understanding the importance of education and development of young people they have been hiring apprentices since 2012. Providing a supportive learning environment, this organisation has hired over 33 apprentices to date.

**Additional Information**
- Salary - £11,904.80 per annum
- Salary increases to £14,881 in year 2
- Working hours - Monday - Friday, 36.25 hours per week
- The opportunity to work at the top university in Scotland
- Exposure to the marketing and digital industry

**Vacancy Description**:

- Through a period of apprenticeship and training, learn and develop the necessary skills, expertise and experience to provide assistance to the Business Relationship Team in IT Services.
- Digital Marketing: support communications and between IT Services and the University community we support.
- Under the supervision and direction of the Business Relationship Support Officer and Business Productivity Liaison Officer, develop a full understanding and an ability to perform key tasks and responsibilities as outlined below:
**Digital Marketing**
- Create social media content to support the delivery of new, changing and mainstay IT services.
- Schedule social media content through digital tools, e.g. Buffer, Hootsuite.
- Produce engaging media to support digital communications.
- Use content management platforms, such as Wordpress and T4.
- Create regular blog content for internal and externals.
- Support digital marketing campaigns to support IT events.
- Measure and report website performance using tools such as Google Analytics and Site Improve.

**Digital Services**
- Help maintain and generate content for Microsoft 365 user targeted communications, e.g. staff guides, IT news, IT staff bulletin, IT blogs, promotion of services, campaigns, etc.
- Support the Business Productivity Liaison Officer in preparing and delivering IT awareness sessions, departmental meetings and guidance films.
- Provide support to the Business Productivity Liaison Officer in the delivery of new staff IT overview inductions.
- Through the University’s call management system, respond to incidents and requests, providing guidance and support to the University community on use of digital tools.

**Desirable Skills**:

- Initiative, someone creative with some great ideas they can bring to the table
- Excellent communication skills both written and verbal with sharp attention to detail
- A confident and professional individual
- An enthusiastic, can-do attitude with the desire to succeed
- Excellent organisational skills

**Important Information