Seasonal Day Porter

2 weeks ago

Carnoustie, United Kingdom Carnoustie Golf Hotel & Spa Full time

**Job Ref**:BES5550

**Branch**:Carnoustie Golf Hotel Spa

**Location**:Carnoustie Golf Hotel Spa, Carnoustie

**Contract type**:Temporary/Seasonal

**Hours**:Full Time

**Shift pattern**:6 days on 3 days off rotation

**Posted date**:14/06/2024

**Closing date**:16/07/2024

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a fantastic opportunity for a **Seasonal Day Porter** working a 6 day rotation with 3 days off, between now and the end of October.

As a Luggage Porter you are the face of the hotel and are here to welcome and give a positive arrival and departure experience. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.

**Key Requirements of the role**:
As a vital team member, you play a proactive role in welcoming guests and using the guest's name whenever possible. Collaboration with other departments is key to making the guests' stay as comfortable as possible.

Your key duties involve
- Will open doors and assist guests/visitors entering and leaving property.
- assisting with luggage on arrival and departure, storing bags when required, providing door coverage
- Has the ability to lift and carry bags and luggage
- full manual handling training provided.
- Having an excellent knowledge of the local area including attractions, transportation systems, theatre, tourist sites, sporting activities, shops, restaurants. Assisting guests with making bookings or directions.
- Will inform guests of property amenities, services, and hours of operation.
- Will identify and explain room features to guests upon arrival to all guest rooms (e.g., use of room key, in-room safe, valet laundry services)
- Will transport guest luggage to and from guest rooms and/or designated storage area.
- Will assist guests/visitors in and out of vehicles
- Follow and maintain Health and Safety standards and procedures

**Requirements of the role**:

- Flexible and team-minded
- Reliability, endurance, and high motivation
- Independent, organized way of working
- Passion for the profession
- Accurate work with a view for details

**What do we offer?**
- Competitive salary
- Excellent on-going support, training, and development
- 28 days holiday including Bank Holidays per annum
- Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Meals on duty

***More about us**:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

**About Us**

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.

While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.

With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.

Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.

The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.

**We truly believe our people are our biggest asset and to reflect that we offer**:

- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600+
- Anni

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