Trolley Volunteer

We have a team of staff based at Blackpool Victoria Hospital who will talk you through your role, make sure you are comfortable with your surroundings and will be on hand to answer any questions or concerns you may have while you are a volunteer.

We also like to say thank you to all our volunteers for their hard work and dedication in a variety of ways; we invite all of our volunteers to social activities held throughout the year and we put on a special recognition ceremony to honour all the people who give up their time to help our hospital staff and patients.

Participate in appropriate training required by the Trust, the Voluntary Services Department and the respective area.

Promote a relaxed and welcoming atmosphere.

Offer a smile to everyone and engage in friendly and appropriate conversation with those people who would like to talk.

Demonstrate respect and sensitivity to all individuals, ensuring confidentiality is maintained at all times.

Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career. The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.

**As a Trust we are committed to**:

- Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
- Real equality of opportunity.
- Continual development and learning for staff.
- Achieving a work life balance.

We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.

The Trust is accredited as a disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.

All volunteers will complete a six week trial as an opportunity for them to check if they will enjoy volunteering, and for us to assess the suitability of their voluntary role. At all times volunteers will be expected to:

- Participate in appropriate training required by the Trust, the Voluntary Services Department and the respective area;
- Promote a relaxed and welcoming atmosphere;
- Offer a smile to everyone and engage in friendly and appropriate conversation with those people who would like to talk;
- Demonstrate respect and sensitivity to all individuals, ensuring confidentiality is maintained at all times;
- Refer individuals to the appropriate member of staff where necessary;
- Engage in any other appropriate activity under the guidance and support of a member of staff.