Contact Team Member

3 weeks ago


Huntingdon, United Kingdom Clancy Group Full time

**Contact Team Member**:
**Henderson House Huntingdon**:
Role: Contact Team Member
Location: Huntingdon
Contract: Full Time /Permanent

**Salary**: Competitive depending on experience

**We do what we say**
- Hence why we need people like you to help us deliver on our promises. People who enjoy getting things done_

We have an opportunity for you to join our exciting alliance with Clancy, Kier and Anglian Water, for a Contact Team Member, you will be playing a key part in our drive to bring environmental and social prosperity to the region we serve through our commitment.

**The Role**:
Your role is at the core of our mission's success within the IMDS OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing any concerns that may arise. Your commitment to delivering exceptional service to our customers is pivotal. Additionally, you'll assist in driving social media campaigns that can generate more appointments for our customers.

**Here are some of the activities you will be involved with**
- Serve as a primary point of contact for our customers, scheduling metering appointments, and gaining valuable insights into their concerns. These insights will be crucial for refining our services.
- Maintain up-to-date systems and databases, providing valuable analysis to various stakeholders to aid in performance management reviews, ensuring we meet our service level agreements (SLAs).
- Assist in the scheduling and planning of work activities, helping us efficiently serve our customers.

**If you have the following we would love to hear from you**

Exceptional customer service skills, especially over the phone, and proficiency in IT is a must. Ideally, you have expertise in SAP and Genesys, which are the primary methods for booking and customer interactions.

**Our Company**

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

**What Next**

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do

**Benefits**

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
- Clancy is an equal opportunity employer. We celebrate diversity and are_


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