Customer Service Assistant

6 months ago

Portsmouth, United Kingdom City of Portsmouth College Full time

**Job Title**: Customer Service Advisor

**Location**:Various Campuses, Portsmouth

**Salary**:£18,708.05 - £19,157.31 actual including holiday pay,** **£22,070 - £22,600 Full-Time Equivalent

**Job Type**: 37 Hours per week, 36 Weeks per year, Term Time, Permanent

**About the College**:
At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

We aspire to become the employer of choice in the Portsmouth area, promoting a progressive, supportive and rewarding workplace culture. Here at COPC, we offer ongoing support, professional development / training and guidance alongside competitive benefits to all staff. By joining us you can be a part of the journey to shape the next generations educational journey and you will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.

**What We Offer**:

- **Annual Leave**: Salary includes holiday pay allowance of 8.2 weeks which is made up of 25 days annual leave, 8 bank holidays and 2 week winter shutdown
- **Pension**: Local Government Pension Scheme 26.10%
- **Learning & Development**: Programmes by The Community Adult Education Department
- **Onsite Discounts**: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
- **Parking**: Free car parking across all campus sites (apart from Arundel)

**About The Role**:
**Key Responsibilities**:

- To greet and assist visitors, students and staff
- Represent COPC with he upmost professionalism with every interaction
- Giving guidance and support to students during the enrolment and registration processes, ensuring accuracy of documentation
- Handling of sensitive information with confidentiality and adherence to data protection regulations
- Foster a positive and inclusive environment that promotes diversity, equality and respect among all members of the college community.

**To be successful in this role, below is what we would need from you**:

- Excellent communication skills both verbal and written
- Strong interpersonal skills, maintaining an approachable demeanour to aid a positive first impression and rapport building
- Customer focused mindset with a commitment to providing exceptional service
- Problem solving abilities in order to resolve issues independently or collaboratively with colleagues
- Previous experience in customer service, administrative support or a similar role would be beneficial but not necessary

**Diversity and Inclusion**:
Equality, Equity, Diversity, and Inclusion are central to the work of the College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services.

**Pre Employment Checks**:
We do not accept CV's from agencies for these roles.

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