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Commercial Quality Auditor
5 months ago
This employer are leaders in N.I for their staff centric approach, Training & Development and also progression within the company._
Monday - Friday - **Permanent position**. Flexible Working Hours - **Hybrid - Office based in Carrickfergus - 35 hour week - Monday - Friday**
**Salary**
£24,000 - £30,000 + Progression Opportunities & 5* Training And Development - Really exciting position with tonnes of growth potential
**Responsibilities**
To audit the Company’s insurance and processing procedures to ensure that all insurance staff comply with industry best practice.
- Audit an agreed and representative sample of commercial lines business across the AbbeyAutoline customer base each month against agreed standards of quality and compliance.
- Handle customer complaints and liaise with relevant departments to ensure a timely resolution.
- Completion of branch audits to ensure branches are following best practice.
- Record, investigate and report non-compliance.
- Work with HR to ensure any serious examples of non-compliance are investigated in line with company policies.
- Liaise with third partied (FOS, Police etc.) to manage complaints and other enquiries.
- Deal with Insurers correspondence.
- Review and complete trend and root cause analyses on causes of complaints, feedback, and other errors. Compile reports and feedback to relevant departments.
- Complete and support ad-hoc projects and generate reports as required.
**Ideal Person**:
- Experience with Insurance for 2+ Years
- Working knowledge of Microsoft Office to include Word and in particular Excel.
- 1 years’ experience on Open Gi or SSP highly preferred
**INDJG**
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Carrickfergus
Reference ID: CQA--VRATH