Customer Support Advisor
3 months ago
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must
**Duties Include**
- Be the first point of contact for all inbound Customer Support Enquires into the contact centre
- Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
- Provide timely updates to customers and end users to maintain a positive customer journey.
**Skills and abilities**
- Positive can-do attitude and always looking for ways to improve
- Able to take ownership of tasks
- Customer focused and driven to exceed excellence
- Team player who encourages positive communication and respect
- Experience working in Customer Service within a Contact Centre - Inbound or Outbound would be ideal but not essential
- Be able to triage / troubleshoot enquiries remotely, be it product or situational issue, and provide guidance on what to do next.
- Handling large volumes of queries (up to 100 per day during peak times)
**Please note this role is hybrid following the completion of 4 weeks office based training**
**Working Hours**
Monday to Thursday - 08.30 - 17.00 (45 mins unpaid lunch)
Friday - 08.30 - 16.00 (Earlier 15.00pm finish in summer months)
**Salary**: £24,500 per annum
**Hybrid Pattern - Set Pattern**
**Monday and Friday** each week home working, **Tuesday, Wednesday, Thursday** in office
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