Urology Medical Secretary

2 weeks ago


Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Ensure that an excellent level of customer care is delivered to patients and members of the public
- To receive queries from General Practitioners, patients, relatives and carers and ensuring appropriate responses and confidentiality
- Ensure that the administration of the department is efficient, effective and responsive (e.g. dealing with queries, correspondence and day-to-day issues)
- To ensure that patient case notes are maintained, insuring any incoming correspondence is sent for scanning into the patients notes
- To co-ordinate clinics and book patient follow up appointments
- To receive post and undertake follow up action as required
- Respond to ad hoc requests for patient information from colleagues
- Collate information of cancellations and ensure patients rebooked in a timely manner
- To transcribe from dictation, ensuring letters are grammatical and well-presented
- To prepare and circulate information about Consultant absences, giving instructions regarding cancellations or amendments to clinics and operating lists



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