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Business Services Team Leader

4 months ago

Darlington, United Kingdom Highways England Full time

**Your new Role**

National Highways have an excellent opportunity for a Business Services Team Leader to join our team in Yorkshire North East region. The Business Services Team Leader will oversee and contribute to the development and delivery of directorate administrative business support and governance activities ensuring the time, quality and value added. Administration business support covers a range of activities, including correspondence management, dealing with stakeholder queries, legally valid traffic restrictions orders, financial and commercial support, workforce planning, and resource support, fleet and equipment related administration. Specific allocation of tasks and responsibilities will be determined at an individual level with line manager.

**What you’ll lead on**
- Act as a line manager to administrative staff, completing appraisals throughout the year and as required by the annual performance review process, to effectively manage performance, development, and absence.
- Gather and analyse data, drawing information from a variety of sources, to produce reports, presentations, and other documents inclusive of recommendations to support management decision making.
- To effectively monitor and coordinate the flow of information into group inboxes, ensuring that all requests are actioned appropriately to agreed timescales.
- Manage and deliver allocated project work, ensuring it is delivered in accordance with the brief. Invite challenge, present robust recommendations, and escalate concerns to the delivery lead or line manager (as appropriate).
- Lead, motivate and develop team in providing proactive and flexible support to time and quality; build capability to meet developing business needs and improve resilience.
- To ensure the health and safety needs and wellbeing of customers and employees are fully considered and accounted for throughout the planning and delivery of each service activity.

**To be successful**
- Experience in using relevant MS Office software and other related tools to enable production and maintenance of a range of complex documents and spreadsheets
- Some roles may require the ability to use more specialist software and IT to collate data and produce relevant reports
- Good understanding of staff performance and line manager responsibilities
- Strong customer focus
- Excellent organisational skills
- Ability to execute tasks independently, yet work collaboratively within a team and respond to management guidance & support

**A bit about us**

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included, and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

And finally, we reserve the right to close before the advertisement expires.