Welcome Partner

2 months ago

London, United Kingdom Global Radio Services Full time

Welcome Partner

**Hours**:
Leicester Square office:
8:00-16:30 & 9:30-18:00

Holborn office:
8:00-16:30 & 9:00-17:30

**Reporting of the Role**

This role reports to FOH Supervisor

**Overview of job**:
The Front of House team reports directly to the Front of House Supervisor, and is ready to greets visitors, celebrities and VIP’s into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative.

The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP’s. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes.

**3 best things about the job**:

- On a daily basis you will meet and greet a vast mix of visitors and VIP’s into the building, building rapports with management, pluggers, PR etc.
- As you are the face of our vibrant company, this means the opportunity to network happens naturally, because of this, there is often room for progression.
- You’ll have the opportunity for project work, along with bringing fresh ideas to our ever-evolving, lively team, as your opinion/suggestions matter to us. An exciting part of our role is that we get to work behind the scenes of managing our in-house terrace events. We have been known in the past to participate in events, to assist with managing guest lists at off-site events, and the role of artist liaison at our Summertime & Jingle bell Balls etc.

**Measures of success -**

**In the first few months, you would have**:

- Been able to confidently meet & greet visitors & VIPs, and provide assistance where needed.
- Adapted to working independently and with a team, to perform a range of admin duties such as, booking meeting rooms, whilst sharing our knowledge with new starters on our systems, manage several excel spreadsheets, and update shared documents.
- Took ownership of booking event related activities in house, working with a host from start to finish, effectively communicate between departments, and update our events log.

**Responsibilities of the role**:

- You’ll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks.
- With a professional manner you will be working with our enthusiastic team, assisting guests with signing in on our Envoy visitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global.
- Managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner.
- Responsible for setting Wi-Fi passwords daily.

**What you will need**:

- Previous front of house experience is preferable, but not necessary.
- Have previous experience of providing administration support in a similar role.
- Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e. Word & Excel.), with strong attention to detail.
- Have the ability to use their own initiative with mínimal supervision and deal with routine queries as they arise, escalating others as necessary.
- You should have a professional telephone manner, and have exceptional customer service with staff & guests.
- The ability to multi-task, in a fast-paced environment.
- You’ll have a varied workload, working with facilities, events & security team where needed.

**Everyone is welcome at Global**:
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global

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