Complaints Investigator

Abbott Diabetes Care designs, develops and manufactures leading-edge glucose monitoring systems and test strips for use in both home and hospital settings. We are passionate about doing work that improves the quality of people’s lives.

We have a Centre of Excellence in Witney for the manufacture of electrodes and biosensors used by patients and healthcare professionals for the day-to-day management of diabetes. In addition to this, we have a dedicated team focusing on return product and complaints investigation. To support our continued commitment to our customer, we are currently recruiting a number of positions in this team, working 1600-Midnight Mon to Friday.

Working to a defined process, you will use fault finding software to identify the root cause of the fault on returned blood glucose monitoring equipment. The position will involve adherence to procedure whilst completing tasks in an accurate yet timely manner. You will be responsible for both manual investigative activities, as well as systems updates and data recording. In addition, you will proactively support the implementation of new and/or improved processes.

In addition to highly competitive salaries, Abbott offers a very attractive benefits package which includes a defined contribution pension scheme, a share ownership scheme, private healthcare, life assurance, and a flexible benefits scheme which you can tailor to your own requirements. Here at Witney, we also like to help our employees live life to the fullest, and therefore we offer a range of optional initiatives for you to get involved in, including onsite allotments, couch to 5k campaigns, bee keeping, yoga and more