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Transport Customer Service Administrator

4 months ago

Coalville, United Kingdom Menzies Distribution Ltd Full time

**Transport Customer Service Administrator**

Menzies Distribution are looking for an enthusiastic Transport Customer Service Administrator to join our team in Coalville. You’ll be supporting the Operation acting as the liaison between the Customer, Warehouse and Transport.

What You Want To Know
- Monday to Friday Shift Pattern
- Hours of work are 12:00-22:00
- Salary of £23k Per Annum
- Holiday allowance is 28 days inclusive of bank holidays.
- Free Parking Onsite
- Monthly Pay

What your day will look like/Tasks to Complete
- Engage with depots and external contractors to retrieve proof of delivery in a timely manner
- Ensuring that customer requirements are administered in a timely controlled and recorded manner
- Answer and responding to all incoming queries in a prompt and polite manner
- Monitor and chase documentation in support of the transport operation
- Undertake administrative and filing duties to meet the needs of the transport department
- Collation of accurate data
- Have the ability to juggle numerous tasks and responsibilities whilst liaising with various customers at once
- Communicating Track & Trace every 2 hours (You will be trained on this)
- We will introduce to systems such as Blujay, Transporeon etc
- Complete Lead Creation
- Finding and filing PODS.

What we need from you:

- ‘Right To Work’ in the UK
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
- Good ‘people skills’ for working with a range of colleagues and customers
- A professional manner

Additional Benefits:

- Uniform & PPE provided
- Healthcare Cashplan for all employees and dependants, includingdental, optical, physiotherapy, health screening, 24/7 counselling and more
- Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
- Discount on mobile phone contracts with EE;
- Training opportunities and development plans

At Menzies Distribution we’ve been delivering across the UK since 1833 - to and from every high street, as well as reaching the areas others can’t. Today, we’re Logistics UK’s most innovative business of the year. With a strong focus on the future, sustainabilityand innovation - we keep moving forwards.