IT Support Technician
2 weeks ago
**IT Support Technician**
**Salary**: £35,000-£40,000
Location: Birmingham
**Immediate Start**
**The Role**:
Involves providing technical support to a variety of clients by integrating their telecommunication needs with VoIP and implementing secure IT solutions. The focus is on migrating legacy systems to the cloud and ensuring high levels of cyber security.
**Are you familiar with**:
- MSP Environment
- Cyber Essentials (3rd Line only)
- O365
- SharePoint
- The Cloud
- Azure
- AWS
- Sophos
- VoIP
- If you do_, then you'd be a great fit for this role
**Responsibilities**:
- Troubleshoot and resolve hardware and software issues
- Install and configure software and hardware
- Maintain and update documentation
- Escalate issues to higher level support as necessary
- Manage and maintain Microsoft Office 365 and related technologies such as SharePoint, Azure, and AWS
- Experience working with Cyber Security solutions such as Sophos and VoIP
**Qualifications**:
- 3+ years of experience in IT support
- Strong knowledge of Windows and/or Mac operating systems
- Experience with remote access tools
- Strong problem-solving and troubleshooting skills
- Excellent communication skills
- IT certifications are a plus
- Strong understanding of Cloud technologies and Cyber Security solutions
- Knowledge of Microsoft Office 365 and related technologies such as SharePoint, Azure, and AWS
- Experience working with Cyber Security solutions such as Sophos and VoIP
My client is an equal opportunity employer and welcomes all qualified applicants.
For further details about the role, please get in touch on.
Keywords:IT Support Engineer, 3rd Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, Cyber Essentials, Microsoft, O365, Azure, AWS, SharePoint, Sophos, VoIP, MSP, Manager Services Provider
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
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