Customer Service Talk Talk

2 weeks ago


Belfast, United Kingdom Intelling Ltd Full time

The Role: Office Based

This is an exciting opportunity to work in partnership with a leading communications brand, TalkTalk

As a Intelling advisor you will be a brand ambassador for TalkTalk, where you will provide an excellent customer experience using your customer service skills

You will be taking inbound calls from customers its your job to listen, advise problem solve, whilst identifying areas where you can retain customers by promoting products and services.

£19.025.00 starting salery after passing probation you will recive a £500 Increase there is also a monthly commisson stuctor.

**Benefits**:

- A professional & fun working environment
- Prizes to be won XBox's, TV'S and more
- 70% internal progression rate
- Recommend a Friend opportunities £400
- Overtime incentives
- Full paid training given
- Key Responsibilities:
**Daily Tasks**
- Taking inbound calls to provide an excellent customer service
- Listening to customers queries and identifying customer requirements and any areas for additional services
- Addressing customer complaints and ensuring they are resolved effectively and within timelines
- Logging call information after each encounter with a new customer
- Ensuring customers always receive an excellent service and leave the call satisfied with our service
- Working towards daily, weekly and monthly KPI’s to ensure you are working in line with individual and company targets

Key Requirements:

- Customer service skills
- Ability to work under pressure and demonstrate resilience
- Excellent listening skills, showing empathy and patience

**Job Types**: Full-time, Permanent

**Salary**: From £19,013.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- Referral programme

Schedule:

- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- bt1 1qe: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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