Welcome & Service Assistant X 2 / Cynorthwyydd

3 weeks ago

Wrexham, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate high performing team welcoming nearly 150,000 visitors a year, the role of Welcome and Service Assistant plays a core part in providing fantastic customer service to our members and visitors.

Weekends and bank holiday work is expected in line with Erddig's operational requirements.

We have 2 openings: 830 Hours for the duration of the contract which ends 08-Jan-2024

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments

Gan weithio o fewn awyrgylch brysur fel rhan o dîm perfformio uchel angerddol sy'n croesawu bron i 150,000 o ymwelwyr y flwyddyn, mae rôl Croeso a Chynorthwyydd Gwasanaeth yn chwarae rhan graidd wrth ddarparu gwasanaeth cwsmeriaid gwych i'n haelodau a'n hymwelwyr.

Mae disgwyl penwythnosau a gwaith gŵyl y banc yn unol â gofynion gweithredol Erddig.

Mae gennym 2 agoriad: 830 Awr drwy gydol y contract sy'n dod i ben 08-Ionawr-2024

Mae'r swydd hon yn seiliedig ar oriau blynyddol, lle gall faint o oriau rydych chi'n eu gweithio bob mis amrywio, ond bydd eich cyflog yn cael ei dalu mewn 12 rhandaliad cyfartal dros y flwyddyn.

What it's like to work here:You’ll be part of our Welcome team of 6 and offer visitors a great experience as they arrive and leave the site, sharing what Erddig has to offer and how visitors can get the most out of their visit. You’ll work alongside our volunteers to offer a friendly and informative welcome, and you’ll report to our Welcome Manager.

This intimate family home is a treasure trove of artefacts, and we welcome people who can help bring Erddig's unique heritage to life. The property’s many attractions include 18th century formal garden, 1200-acre parkland and adventure playground. You’ll need passion and commitment to work at this fascinating property, however the variety and challenge of being part of the team offers many rewards.

Byddwch yn rhan o'n tîm Croeso o 6 ac yn cynnig profiad gwych i ymwelwyr wrth iddynt gyrraedd a gadael y safle, gan rannu'r hyn sydd gan Erddig i'w gynnig a sut y gall ymwelwyr fanteisio i'r eithaf ar eu hymweliad. Byddwch yn gweithio ochr yn ochr â'n gwirfoddolwyr i gynnig croeso cyfeillgar a llawn gwybodaeth, a byddwch yn adrodd i'n Rheolwr Croeso.

Mae'r cartref teuluol agos atoch hwn yn drysorfa o arteffactau, a byddwn yn croesawu pobl all helpu i ddod â threftadaeth unigryw Erddig yn fyw. Mae atyniadau niferus yr eiddo yn cynnwys gardd ffurfiol o'r 18fed ganrif, parcdir 1200 erw a maes chwarae antur. Bydd angen angerdd ac ymrwymiad arnoch i weithio yn yr eiddo hynod ddiddorol hwn, fodd bynnag mae'r amrywiaeth a'r her o fod yn rhan o'r tîm yn cynnig llawer o wobrau

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Fel yr elusen gadwraeth fwyaf yn Ewrop rydym yn gweithio'n galed i godi arian, fel y gallwn barhau i ofalu am yr holl dreftadaeth yn ein hymddiriedaeth. Mae ymwelwyr yn rhan hanfodol o'r hyn rydyn ni'n ei wneud, felly byddwch chi'n gyfrifol am sicrhau eich bod yn darparu gwasanaeth rhagorol i'n holl ymwelwyr, bob dydd. Fel Cynorthwyydd Gwasanaeth Croeso a Gwasanaeth, eich rôl chi yw sicrhau bod y croeso mae ein hymwelwyr yn ei dderbyn yn berffaith, gan eu sefydlu ar gyfer profiad anhygoel am weddill y dydd.

Byddwch yn gyfrifol am ateb ymholiadau a sicrhau bod ymwelwyr yn gallu dod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Mae deall sut a pham rydyn ni'n ymgysylltu â'n cefnogwyr yn allweddol. Gan weithio gyda'n hysbryd o le byddwch yn gweithio gyda'r tîm croesawu ymwelwyr i gysylltu popeth rydyn ni'n ei wneud yn ôl i'n hachos a'r gwaith parhaus rydyn ni'n ei wneud.

Byddwch yn cyflwyno safonau cyflwyno uchel yn yr eiddo, ac yn sicrhau bod ein holl gyfathrebu gyda'n hymwelwyr yn glir ac yn gyson, o'r clic cyntaf ar y wefan, i'r posteri ac arwyddion o amgylch yr eiddo.

Who we're looking forWe'd love to hear from you, if this sounds like you:

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