Senior Technical Support Officer

4 weeks ago


Hackney, United Kingdom Veesupportservices Ltd Full time

PURPOSE OF JOB

▪ To work as part of a team responsible for providing Technical support

functions associated with the delivery of the service area functions.

▪ To manage the technical support function, delivering excellent customer

focused services and lead on and manage all issues relating to technical

support

▪ To lead on the development of, and be the first point of contact on the IT

system used by the service area; for the benefit of the Service Area and

customers.

▪ To establish and develop effective and inspirational relationships

management based on council values an enabler of continuous

improvement

▪ To be responsible for the establishment, monitoring and maintenance and

/or provision of specialist financial/project work relevant to the service

area.

▪ Promote and adopt new ways of working according to need to ensure

consistently high quality service, cost effectiveness and timely service

delivery, being adaptable in response to unplanned priorities.
- To partner with the Team, Service Area, Division and other Council

partners to achieve service area outcomes.
- To make a positive contribution to the development and delivery of a first

class customer - focused service and adding value to the service

delivered, in developing and implementing Best Value and providing

customer-focussed standards in regulatory environment.
- To supervise technical support staff. OR The post holder has a supervisory

role for the Technical Support staff within the Service.

**Job Type**: Temporary contract
Contract length: 12 months

**Salary**: £20.02 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Work from home

**Education**:

- A-Level or equivalent (required)

**Experience**:

- operational and administrative office duties: 1 year (required)
- IT programmes, specifically Microsoft programmes: 1 year (required)

Licence/Certification:

- HND certification (required)

Work Location: In person



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