Senior Technical Support Officer
4 weeks ago
PURPOSE OF JOB
▪ To work as part of a team responsible for providing Technical support
functions associated with the delivery of the service area functions.
▪ To manage the technical support function, delivering excellent customer
focused services and lead on and manage all issues relating to technical
support
▪ To lead on the development of, and be the first point of contact on the IT
system used by the service area; for the benefit of the Service Area and
customers.
▪ To establish and develop effective and inspirational relationships
management based on council values an enabler of continuous
improvement
▪ To be responsible for the establishment, monitoring and maintenance and
/or provision of specialist financial/project work relevant to the service
area.
▪ Promote and adopt new ways of working according to need to ensure
consistently high quality service, cost effectiveness and timely service
delivery, being adaptable in response to unplanned priorities.
- To partner with the Team, Service Area, Division and other Council
partners to achieve service area outcomes.
- To make a positive contribution to the development and delivery of a first
class customer - focused service and adding value to the service
delivered, in developing and implementing Best Value and providing
customer-focussed standards in regulatory environment.
- To supervise technical support staff. OR The post holder has a supervisory
role for the Technical Support staff within the Service.
**Job Type**: Temporary contract
Contract length: 12 months
**Salary**: £20.02 per hour
Expected hours: 37 per week
**Benefits**:
- Company pension
- Work from home
**Education**:
- A-Level or equivalent (required)
**Experience**:
- operational and administrative office duties: 1 year (required)
- IT programmes, specifically Microsoft programmes: 1 year (required)
Licence/Certification:
- HND certification (required)
Work Location: In person
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