First Contact Officer

4 weeks ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
The First Contact Team is the front face of the Adult Care Team. First Contact Officers handle and resolve over 30,000 calls and written requests for Care Management, Occupational Therapy, safeguarding and Transition to Adulthood for the 0-25 Team.

As a First Contact Officer you will act as the face of the council and you’ll make a difference by ensuring those who contact the team feel listen to, supported and appropriately advised. You will do this by carefully questioning and actively listening to customers.

**What will you be doing?**
- You’ll be responsible for ensuring legal guidelines are met and customers responded to appropriately, this includes identifying any potential Safeguarding concerns and reporting this to the Senior Practitioner in the Access Team.

This is a hybrid role and currently the team are working a split between home and the office.

**What we need from you**:

- You will be a good team worker with the ability to work alone and effectively under pressure.
- You’ll be a good communicator with relevant Customer Care skills and experience of dealing with the public within a pressurised environment.
- You can demonstrate a high standard of administrative abilities.
- You’ll hold the equivalent of a minimum of 3 GCSE's at Grade C or above, (including Maths and English).

**How a career at South Gloucestershire Council is different**:
We know our team work best when they have balance in their lives and we offer genuine
**flexibility** to help them achieve that
**work/life balance**.

As part of our benefits package you will receive
**generous annual leave **(pro rata), employee
**wellbeing support **and you will have access to a range of
** staff discounts**, including eye tests, travel, shopping and leisure activities.

We recognise that our

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life.
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it

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