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Practice Transitions Resourcer

4 months ago

Derby, United Kingdom Henry Schein Full time

Job Description

Reports To: Practice Transition Supervisor

Department: Estates Dept

Location: Derby

Practice Transition Resourcer is responsible for assisting Practice Transition Specialists and Senior Transition Specialist with learning and implementing all elements of marketing, promotion and sale of dental practices, communicating with all clients to achieve excellent customer service. Maintain high levels of referrals to our affiliates.

Practice Transition Resourcer will regularly keep in touch advising vendors while helping buyers decide what type of practice they would like to buy and to assist the consultants with this through tasks delegated to them by the Practice Transition Manager and Practice Transition Specialists. They will monitor sales as they proceed and liaise with all interested parties, including solicitors.

Practice Transition Resourcer will need to be flexible in their approach and be able to switch tasks as required. They may be required to attend Dental seminars, exhibitions and practice visits and work out side of standard office hours to meet business requirements
- JOB ACCOUNTABILITIES

CUSTOMER SERVICE & RESPONSIBILITIES
- Maintain and develop client relationships through appropriate propositions and ethical methods, together with relevant internal liaison to optimise quality of service, business growth and client satisfaction
- Ensure that all parties are contacted at least on a weekly basis with relevant updates relating to the marketing of their dental practice and/or whenever necessary in-between weekly updates
- Ensure excellent customer service for both buyers and sellers
- Liaise with Solicitors and financiers with a view to expediting the sale process
- Ensure prospective buyers and vendors expectations are managed where the business’ timescales and/or quality levels are to be lower than the norm
- Build an effective working business relationship with both vendors and buyers
- Marketing and promoting practices for sale
- Representing the sellers
- Monitoring sales as they proceed
- Help aid buyer’s and seller’s throughout the full cycle of their sale/purchase
- Make sure both vendors and buyers are up to date with the SSTC process
- Selecting and sourcing practice for sale
- Possess a sound knowledge of the marketing sales and completion process
- Ensure best business practice company wide
- Ensure all incoming calls are dealt with in a highly professional manner and answered within 3 rings
- Ensure all buyers and finder’s fee (Where appropriate) agreements have been signed
- Deposits are taken in a timely manner for transactions, and in line with the company expectation of when a deposit is to be paid
- Ensure all clients are satisfied with the MediHoldings service
- Ensure the company’s reputation is kept to high standards
- Effective communication
- Effective listening
- Effective arrangement of practice visits
- Liaising with the Practice Valuation Managers
- Maintain client confidentiality
- Time management
- Offer other MediHoldings in-house services
- Meet and exceed set targets
- Ensure set priorities are followed
- Ensure all vendors/buyers are aware of our policies
- Ensure all terms have been signed and returned
- Effective communication with your key vendor/client relationships
- Play an active role in recognising shortfalls and improving the business’ information systems and procedures, consulting your supervisor/manager where appropriate
- Brochure design
- Keeping up to date with healthcare legislation
- Refer clients to attend events held by MediHoldings
- Promoting the company externally
- Thorough understanding of EBITDA

SYSTEMS
- Provide updates to the Practice Transition Manager weekly/ daily as required by the business, as to the status of practices being marketed, both verbally and by utilising the relevant reports as appropriate or as requested for update when required
- Ensure the correct database procedure is used for notifying colleagues of actions that are outstanding
- Effective IT system management and database maintenance

BUSINESS FOCUS
- Posses a sound and detailed knowledge of the buying market
- Make appropriate referrals to our affiliates
- Be able to attend and present at exhibitions and external client meetings as necessary
- Carry out relevant and appropriate activities to source new sellers and buyers
- Attend training to develop relevant knowledge, techniques and skills
- Fully support and promote all business activities to maximise all income and growth opportunities

PEOPLE
- Encourage effective teamwork approach across department and cross -division
- Identify key areas where training is required
- Assist with the induction of all new staff
- Adhere to stated policies relating to health and safety and quality management
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
- Good organisational skills with the ability to prioritise work well