Traffic Dispatcher

**Traffic Dispatcher**

**Fixed term contract for 6 months**

We are seeking a Traffic Dispatcher too effectively manage the day to day organisation of operations of the Depot through the allocation and basic routing of vehicles to ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance. Supporting employee engagement, continuous improvement in productivity and quality of service provision.

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

**A quick look at the role.**

A well organised individual with a personable disposition is essential, with admin & call handling experience desirable.

**Why it’s an opportunity not to be wasted.**

Call handling - liaising with customers and/or our internal call centres and Biffa drivers.

Daily debrief of Biffa drivers - assisting with confirmation of work plus dealing with any anomalies/issues.

Liaising with Biffa’s customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers.

Order processing and confirmation + running and clearing daily reports.

Administrative tasks and housekeeping.

**ABOUT BIFFA**:
Here at Biffa, we have a friendly, open, honest culture that's based on mutual trust and respect. Safety is our number one priority and we look out for each other. We're very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think.

At Biffa, we encourage our people to take responsibility. You'll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate. We're committed to helping our people fulfil their potential.

You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.

**Requirements**:

- Strong knowledge of the local area.
- Transport/Waste Industry experience.
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
- Ability to plan, organise and prioritise effectively.
- Experience of working to strict deadlines in a time critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).

**Benefits**

**What benefits and perks can we offer?**
- Full uniform
- Development and Progression.
- Pension Scheme
- Discount Fuel Cards
- Overtime
- 28 days holiday (including BH)
- Cycle2Work scheme
- Access to Biffa Perkz which gives you some great discounts as well as a wellbeing Centre which includes discounted healthcare plans
- Life Assurance and Personal Accident Insurance Cover
- Lots more benefits and perks available

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management..

**Dedicated to diversity.**

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.