Customer Service Advisor

3 weeks ago

Aberdeen, United Kingdom Dandara Living Full time

**Calling all educational leavers, working parents or customer service experts in Aberdeen**

Are you looking for extra income? a role that allows you the flexibility to work around your schedule? we might have the role for you

Dandara Living is recruiting Customer Service Advisors to join our 'The Point' apartment complex in Aberdeen. The point has a selection of fully-furnished studios, 1-bedroom apartments and co-living suites - this is a resident-focused role, ideal for those that love to be kept on their toes

**Shifts - days, nights or weekends**

**About the role**

The successful Customer Service Advisors will join our busy, diverse team on a 0 hour contract, so will jump in to cover sickness and annual leave during our peak periods. They must provide excellent customer service whilst maintaining a friendly, professional attitude in all interactions. They must also be able to work well under pressure whilst juggling multiple tasks at once

**What you will do**:

- Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter readings
- Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc
- Book and manage resident amenity spaces - keeping them tidy and presentable
- Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification
- Deal with incoming and outgoing post
- Updating site-wide communications/residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required

**What you will have**:
**Desirable**
- Experience in a residential, hospitality or student accommodation environment

**Essential**
- Flexible to suit the needs of the business
- Experience using booking systems
- Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S
- Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook

**What we will offer you**:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Dandara Living one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include the following:

- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)

If you are a reliable, driven and highly motivated individual passionate about customer service, this is your role

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