Night Receptionist

**Job Description**:
The role of the Night Auditor is to welcome the guests the Ibis Rugby East in line with the Welcome Project - to undertake the arrivals/departures of the guests and provide service in the Breakfast Restaurant whilst ensuring the stay of the guests at the hotel is above their expectations. Shifts are from 9 pm to 7 am in the morning, 4 on 4 off
- Overview of duties

Welcomes guests who arrive late and takes care of them until their departure
- Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
- Is responsible for the hotel once the daytime managers are off duty
- Helps the department meet its quantitative and qualitative targets
- Ensures the safety of property and people Handles any guest complaints and/or remarks; provides a response as soon as possible
- Makes every effort to meet customers' needs to conclude a sale
- Follows up the administration of reservations very thoroughly, making check-in/out operations easier for the front desk team
- Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer Benefits for Working for Accor are as follows

**Benefits**:
:* Hotel Discounts* Food & Beverage discounts* Annual Bonus* Staff Meals & Uniform* Bonus Breaks (2 night weekend away twice a year)* Cycle to Work Scheme* Eye test Vouchers* Training & Development

Work remotely
- No