Head of Technology Operations

2 weeks ago

Edinburgh, United Kingdom Tesco Bank Full time

**General information**:

- Job Title- Head of Technology Operations- Ref #- 8661- Location- Edinburgh- Department- Insurance Money Services- Business Area- Insurance Money Services- Working time- Full-Time- Date Published- 23-04-2024**Serving our customers, communities, and planet a little better every day.**:
**Salary - **Between £116,160 - £174,240 + annual bonus & benefits- Work Level 3 - **This is a certified role**

**Location - Edinburgh / Newcastle**

**Office Attendance**:

- Our roles are hybrid, however you should be able to travel to our office, 2 days per week for this position.**Closing Date** - Applications 10th May at 5pmWe deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.- We’re looking for a **Head of Technology Operations** to join our Insurance & Money Services team.- As the Head of Technology Operations, you’ll build and lead our Insurance & Money Services technology operations organisation. You’ll be part of the technology leadership team and will help deliver our insurance & money services go-to-market plans, growth strategies, and our customer experience. You’ll help to develop our supporting technology strategy with a focus on:
- Embracing and driving significant value from new technologies, including data analytics and AI technologies.
- Achieving better quality, control, cost discipline and speed to market across our technology, data and digital investments.
- Delivering solutions reliably at scale, cheaper and faster.
- Creating leading-edge digital experiences for customers and employees.
- Transforming our legacy architecture and embracing new technology innovations, reducing the cost to serve.
- Ensuring appropriate risk management, control, security, and resilience of our systems and operations.

**What you’ll be doing**
- Helping to create a competitive advantage for Tesco Insurance & Money Services through building and running a leading operations function with a focus on high velocity and scalability, sustainability, quality, controls, security, and risk management.
- Ensure the business activities comply with external regulatory and internal policies and standards. Ensure business risk is managed and mitigated appropriately.
- Enable a culture of creativity, collaboration, speed, agility, innovation, and excellence while continuously elevating the calibre and quality of the technology operations organisation. Put the customer first.
- Ensure the security, reliability, and integrity of systems, including data protection and disaster recovery.
- Develop standards and procedures that ensure operations are secure, scalable, and resilient by design. Ensure decision making is risk-based. Continuously deliver a culture of executional excellence.
- Design, implement and monitor all operations and key performance metrics and operational efficiency for technology operations.
- Own environment and configuration management, both on premise and in the cloud, including FinOps cost management.
- Identify and evaluate new technologies, trends, methods, and procedures that improve the Tesco Insurance and Money Services product offering and delivers great customer outcomes.
- Providing strategic direction as the most senior leader in technology operations and serve as a role model for the Insurance & Money Services organisation.
- Driving organisation change by promoting agile and DevOps principles and values.
- Influencing and negotiating with Senior Leaders. Impact the business through strategic direction, identifying and removing blockers, continually identifying improvements to process.
- Partnering with stakeholders across Tesco Group to identify opportunities for the progression of the organisation.

**We need you to have**:

- Extensive operational leadership experience working in fast paced and dynamic Agile and DevOps environments.
- Extensive experience in both building and running a regulated technology operation, within an enterprise environment, utilising a range of in-house, managed services and outsourced services.
- Deep understanding of IT infrastructure technologies, including hardware, software, platforms, networking, cloud (AWS & Azure, risk management and security.
- Deep knowledge of vendor management, procurement, and outsourcing
- Experience of the regulatory environment that Insurance & Money Services operates in.
- Demonstrable experience navigating a large organisation, showcasing the ability to influencing with storytelling and data.
- Comfortable with C-Suite reporting relationships and presenting to C-level executives and other senior leaders.
- Effective leadership, analytical and negotiation skills. Effective conflict resoluti

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