Sales Assistant

3 weeks ago

Ellesmere Port, United Kingdom Le Creuset UK Ltd Full time

**WHO WE ARE**

Our French heart pulses through our international brand. With 100 years of heritage, we are future focused as we push ourselves and each other to connect every cook with personal stories and our rich legacy of food lovers to a lifestyle that inspires. Building beautiful products of the best quality that bring joy to people’s lives for generations. We want to ensure that the heart of every home beats from the kitchen. Through our values of **PASSION**, **INTEGRITY**, **INNOVATION & EXCELLENCE** and **TEAMWORK,** we make Le Creuset a great place to work, celebrating our rich diversity of 22 countries & cultures.

**WHY JOIN US?**

Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team mates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration.

You are part of something bigger from your first day to every moment thereafter, you’re going to love what you do as part of the Le Creuset family Together we live our ‘One Le Creuset’ Values**:PASSION**, **INTEGRITY**, **INNOVATION & EXCELLENCE **and **TEAMWORK.**

**The working pattern for this role is 7.5 hrs/1 day per week which may include weekends.**

**A requirement of this role will be heavy lifting due to our cast iron products.**

**Main Purpose**

To maximise the sales potential and profitability of the store through providing excellent levels of customer care and exceeding Le Creuset customer’s service delivery expectations. To assist in the smooth running of the store.

**Main Duties**
- Greet all customers that come into store and assist them with their product selection and converting opportunities to achieve store sales targets
- Deal with queries and complaints either over the phone or in store and implement the appropriate action to follow up any matters raised that is timely and the most suitable resolution and leaves the consumer satisfied
- Actively promote and present all products using company sales techniques including advising customers on product suitability and care and use of products
- Process all sales transactions quickly and efficiently following the correct till procedures and ensuring the safe and accurate storage of monies
- Ensure high levels of merchandising by maintaining clean and bright displays, keeping shelves well stocked and tidy, clearly and accurately ticketing stock and ensuring the store is clean and tidy at all times
- Place and follow up orders and special orders
- Participate as directed in stocktaking ensuring that all counts and paperwork are completed accurately and efficiently
- Liaise with the store manager with regard to awareness of current and future sales targets
- Ensure high levels of product knowledge by reading up on products, attending courses and visits as directed
- Liaise with the customer services department with any queries received through the helpline
- Assist as directed in receiving and sorting stock deliveries ensuring that all relevant paperwork is completed correctly
- Ensure security procedures are followed according to Company and Centre Management Policy
- Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities
- Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards

**PERSON SPECIFICATION**

**Experience**
- Experience of working in a retail/customer facing environment

**Education/Qualifications**
- Basic Numeracy and Literacy qualifications

**Skills and Knowledge**
- Good Customer Service and Selling skills
- Excellent oral and written communication skills
- Cooking skills and an enjoyment of cooking would be desirable

**Personal Attributes**

**Adaptable** _-_ Is able to think on his/her feet and show initiative

**Composure** _-_ Keeps calm under pressure and is polite and even-tempered

**Drive** - Genuine desire to exceed both consumer expectations and sales targets

**Pride** - Takes pride in the quality of his/her work, including attention to detail, the service he/she provides consumers, and in his/her personal appearance

**Team Player** - Enjoys working within, and contributing to a team

**Additional Information**

**Hours of Work -** Able to work retail trading hours (usual retail trading hours are from Monday to Sunday with occasional late evenings and bank holidays).

**Job Types**: Part-time, Permanent
Part-time hours: 7.5 per week

**Salary**: £4,063.80 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Weekend availability

Application question(s):

- Do you have experience working for a premium Retail brand?

**Experience**:

- Retail sales: 1

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