Contractor Coordinator

Here at Ongo, we believe everyone has the potential to be great. It’s what drives us to come to work and do our jobs every day.

Most people know us as a landlord providing homes to 10,000 people and their families. But homes aren’t our business, people are.

We are looking to appoint an Contractor Coordinator on a permanent basis within our Maintenance team with a salary of £37,000

**Overall Purpose of Job**

To ensure that all work carried out by contractors is managed and monitored and delivered within performance targets and standards.

To ensure that processes are in place to communicate fully to tenants regarding any works being carried out and the expected timescales.

**Main Responsibilities**

To lead the contractor meetings for contractors working within the Maintenance Services teams.

Be point of contact for any queries from the Customer Experience and Triage teams where contractor is involved.

Engage with tenants and triage teams regarding complaints at all stages.

Provide reports in relation to contractor performance.

To carry out effective management of contractors undertaking works in our tenanted homes.

Arrange and carry out pre and post inspection of properties to ensure clear scope of works is diagnosed and appropriate contractor resource is deployed.

To provide clear and effective processes and procedures for contractors carrying out work on Ongo’s behalf

To provide robust Service Level Agreements where contractors are procured to carry out works.

Define status of works in a property and make appropriate and effective arrangements that leads to most effective outcome for the tenant.

Regular monitoring of progress of works and liaise with contractors to ensure all works are completed within targets.

Liaise with Works Planners & Area Managers regarding timescales and/or status of property.

Define performance information in liaison with Property Services support Manager.

Monitoring of performance in relation to all work issued to contractors working for Maintenance, including, but not limited to.

Works in progress

Average number of days taken to complete works

Exception reporting

Health & Safety issues

Costs/Budgets

Performance against SLA

Work with Procurement team to ensure effective procurement of contractors is carried out.

Effective management of contractor performance

Work with Area Managers to ensure performance targets are met.

Work closely with the contractors to introduce a lesson learnt initiative that improves delivery of repairs to tenants.

**Creativity & Innovation**

The responsibility for the communication to contractors regarding any changes to processes or systems defined by the post holder.

To proactively deliver innovative processes, procedures and working practises to improve the performance of contractors.

The ability to identify and put in place best practise and including developing and implementing working practises that deliver the expectations in relation to performance, quality & cost.

To develop and implement KPI’s that improve and meet the targets of the service.

To ensure that full and effective utilisation of all computer systems related to the delivery of empty homes works is undertaken.

Ensuring the effective communication of objectives, targets and processes that delivers the outcomes of the Empty Homes teams.

To shape the provision of contractors for the future

**Contacts & Relationships**

Frequent contact with sometimes ‘dispersed contractor staff to determine the most effective ways of completing works in properties.

Daily contact with Tenant Liaison Officers regarding work situations

Daily contact with tenants when arranging and carrying out pre inspections and the ability to communicate with those tenants regarding job details.

Regular contact with tenants to discuss potentially contentious issues about work being carried out or completed works.

Daily contact with the Works Planners to determine resource deployment is being met effectively.

Daily contact with Managers & teams across the Properties Directorate to communicate the decisions made on both general & complex issues relating to the service area and the requirements in terms of supporting the outcomes.

Daily contact with the contractors carrying out work in properties, to ensure all timescales are met and the required works completed to expected standards, and non-performance is challenged effectively.

Regular contact with staff members regarding Damp & Mould works in properties.

Daily contact with the Works Planners to determine resource requirement and workloads.

Liaison on a regular basis with contractor TLO’s and planning teams.

Daily contact with the Operations Managers in Maintenance Services

Daily contact with the repairs team regarding issues that may impact contractors carrying out their day-to-day work.

**Decisions - Discretion**

Responsible for the management of contractors acting on behalf of Ongo.

In liaison with the Mainte