Freight Assistant

**Reports to**: Port Manager

**Vacancy Ref**: 2393-SB

**Contract**: Seasonal (April - October)

**Rate of pay**: £13.01

**Location**: Mallaig

**Hours per week**: 30

**Date advertised**: 06 February 2024

**Closing date**: 20 February 2024

**About us**
Caledonian MacBrayne operate the most extensive and complex ferry network in Britain, delivering 165,000 sailings to nearly 5 million passengers, annually, across Scotland's west coast.

We are a diverse, hardworking, and skilled team of just over 1800 individuals - delivering the service, often in the face of challenging conditions. There's a powerful idea at the core of everything we do: 'We are the heart and soul of the places we sail to and the people we serve'.

Our values - locality, bravery, and people first - define our history, propel us forward and guide our people today.

**About you**
To excel in your role, you will need:

- Good understanding of the CalMac services
- You must be computer literate, with excellent verbal and written communication skills
- You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
- You are expected to have a flexible approach to working, as shift and weekend work will be involved
- Ability to work with initiative as a self-starter, without supervision
- Willingness to be a team player in a dynamic, proactive, and fast-paced environment
- Full UK Driving Licence
- Experience using VHF and PA Systems
- Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity

**Do you want to join the CalMac Family?**
There are lots of qualities that we look for in our employees, but above all, we need people who are resilient, supportive, caring, hands on and positive.

**Day to Day Working**
You will work a varied shift pattern, which includes weekends, bank holidays and evenings.
You may be required to start work early each morning and some shifts will mean you will finish after the last vessel has set sail for the evening - so ideally you will have your own transport to get to and from your place of work.

**What else is required for this role?**

Reporting to the Port Manager, you will need a flexible approach to your day-to-day responsibilities. Your duties will include.
- Managing freight by following the critical control points: Accepting, Storing, Loading, Transporting, Unloading and Delivering
- Carry out regular temperature control checks of food stuffs
- Managing freight bookings and manifesting
- Responsible for driving "vans" on and off vessels and transporting, freight items and ship stores
- Assist in loading, checking, invoicing and manifesting freight items as required
- Undertake freight office duties, collection of cash, invoicing, collection and distribution of freight items both incoming and outgoing
- Customer enquiries
- Sales/collection of passenger/vehicle tickets
- Cash handling
- Any other duties required to support the Port Manager

**Extra benefits**
CalMac Ferries Limited recognises the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer an impressive benefits package which includes a Contributory Final Salary Pension Scheme and a staff travel pass for yourself, spouse/partner, and dependents.
You'll receive 37 days (pro rata) annual holiday entitlement (which includes bank holidays) as well as excellent training, development, and good career progression.

**Next steps**
If you like what you've read here and think you are the person we're looking for, then we'd like to hear from you.
As part of our recruitment process, we will need to check your right to work in the UK as well as references.

**Our People: Values & Behaviours**:

- To navigate the waters, ensuring life thrives wherever we are_

**PEOPLE FIRST**

We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

**LOCALITY**

We put the customer at the heart of everything we do.

We are accountable for our actions and performance.

**BRAVERY**

We demonstrate good judgement and decision making.

We act with integrity in all that we do.

**The Selection Process**

**Application**

It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.

**Shortlisting**

We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

**Interview**

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

**Data