Scan Assistant

**An exciting opportunity to join our close-knit team.**

Shift pattern varies, however Fri-Sun availability is essential.

**Window To The Womb (windowtothewomb.co.uk) are specialists in Wellbeing and 4D ultrasound scans and are we are looking to expand our team in Hamilton. We are looking for very special people to take on the role of Scan Assistant in our clinic.The role provides the vital link between the scanner (sonographer) and the family ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed.We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. We also seek someone who is happy to take on added responsibility. No technical experience is required. Training will be provided.This is a Part Time role that will involve daytime, weekend and evening work (including weekend evenings). You will spend your working day introducing parents to their unborn baby for the first time and helping to provide the parents with important reassurance about the well-being of their baby; it really doesn't get any betterKey tasks and responsibilities:Relationship Buildinga.To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.b. To support the sonographer throughout the scan process allowing them to concentrate on the medical aspectc. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct medical information in a relaxed, non-threatening and informative way.SellingTo look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise salesHandling difficult situationsa. To deal with customers with compassion and sympathy as the primary objective.b. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughlyHygiene and comfortTo clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all timesTo participate in our weekly deep clean to ensure that our high standards of cleanliness are maintainedAdministration.To handle basic administration tasks to a high standard.To be reasonably computer literateOther dutiesTo be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration.Applicants must be fully flexible and available to work weekends and evenings (usually starting around 4pm/5pm) as this is when our clinic operates. We are expanding our daytime clinic provision so daytime availability also advantageous.Due to the location and shift times, own transport would be advantageous.Applications received via Indeed only will be considered.**

The role provides the vital link between the scanner (sonographer) and the family ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed.We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. We also seek someone who is happy to take on added responsibility. No technical experience is required. Training will be provided.

**This is a Part Time role that will involve daytime, weekend and evening work (including weekend evenings). You will spend your working day introducing parents to their unborn baby for the first time and helping to provide the parents with important reassurance about the well-being of their baby; it really doesn't get any better**

Key tasks and responsibilities:

- **Relationship Building**:

- a.To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing.
- b. To support the sonographer throughout the scan process allowing them to concentrate on the medical aspect
- c. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct medical information in a relaxed, non-threatening and informative way.
- **Selling**:

- To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales
- **Handling difficult situations**:

- a. To deal with customers with compassion and sympathy as the primary objective.
- b. To ensure that the customer is ‘nursed’ through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly
- **Hygiene and comfort**:

- To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times
- To participate in our weekly deep clean to en