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2x Retail Assistant, Apprentice

5 months ago

Cromwell, United Kingdom Victoria and Albert Museum Full time

**About the role and the Retail team**

Working within an enthusiastic and motivated team, you will show a genuine passion for our museum and our products. Retail plays a significant part in a visitor’s journey and is quite often the last touch point before they leave, making it even more important that you ensure they depart on a high note. No two days will be the same as you will inspire our visitors, listen to their needs, and use your product knowledge to suggest the perfect memento of their day.

You will gain valuable working knowledge within our Retail team, all while studying towards your 15-month-long apprenticeship qualification (Level 2 Customer Service Practitioner).

As an apprentice, you will be proactive and take responsibility for your training, dedicating a minimum of six hours per week to completing this. Training will be delivered by an apprenticeship training provider, and you will receive support throughout your journey.

Part of the excitement of working in retail is its variety: from unpacking new products in the morning delivery before ensuring the shop is clean and tidy and ready to welcome our shoppers, to serving customers at till point while offering upsells such as Membership or a V&A reusable tote bag, or finally sharing your product knowledge to help a visitor choose the right souvenir or gift to suit their needs.

Understanding the inspiration and relationship between our carefully curated product range and the beautiful object in our museum is key. Learning and product knowledge will happen on the job; from specific coaching sessions off the shop floor, to hearing about a products inspiration and background from our experienced buyers or even directly from makers and designers who often deliver in person training on the shop floor, bringing our items to life.

**Day-to-day tasks**:
To deliver exemplary customer service all the time, ensuring a visitor first approach by placing them at the heart of what you do.

To be knowledgeable of our brand, what it is and why it matters and to be able to communicate this with confidence.

To understand and adhere to all procedural policies and standards required for the smooth daily operation of the branch.

To play a role in the daily replenishment of stock, ensuring that procedures are correctly followed, and that stock is merchandised to the required standards.

Take pride in appearance and personal presentation as a representative of the V&A; this is reflected by punctuality, attendance, and commitment to the role.

To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.

Develop and maintain a broad knowledge of the museum to be able to assist with visitor requests and directions, ultimately provide a positive, memorable, and tailored interaction at any and every point in their visit.

**We are looking for someone who**:

- Reliable, punctual, and trustworthy team player. Who understands the importance of working in a large and flexible team.
- A proactive, approachable, visitor-focused individual. Passionate about delivering outstanding visitor experience in a customer service role.
- Holds a good level of communication and interpersonal skills; an ability to interact positively with people, both staff and visitors alike.

Application Closing Date: Tuesday 8 Aug 23:59

Assessment Session: Friday 18 Aug