Operations and Compliance Administrator
2 months ago
**Operations and Compliance Administrator - Job Description**
Job Overview
Launched in 2020, we are a certification body that provides assessments, training and certification for ISO and PAS 2030 standards.
Our team is made up of industry experts, assessors and support staff to ensure a smooth process to gain certification. Whether you are our clients are looking to gain certification for the first time or looking to transfer from another provider we will work with them to enable a seamless and enjoyable experience.
We pride ourselves on putting our customers first; making sure our customers enjoy the experience of working with us.
**The Individual**
This role has the potential to grow and evolve so the right person will see this as a fantastic opportunity.
This is an ideal opportunity for a graduate with at least 2 year’s experience in an office administration/compliance environment.
**The Role**
This is an exciting development opportunity for a proactive and hard-working individual who will form an integral part of the team by providing head office support to the business and customers to ensure. The role will involve:
- Help to support the operations on a day to day basis
- Start to build a team of support as the business grows
- Supporting the Compliance and Operations Manager
- Issuing sales proposals, quotations and invoices
- Working towards developing and improving internal processes and system
- Act as the client end to end support across the certification process
- Coordinate initial and reassessments as and when required
- Support sales and marketing functions as and when required
- Supporting the Compliance and Operations Manager
- Onboarding new customers
- Supporting UKAS assessments
- Internal auditing
- Preparing impartially board packs
- Reporting on assessor compliance
- Supporting onboarding of assessors
- Identifying opportunities to increase customer lifetime value
- Customer follow ups for recertification
Skills, Knowledge and Qualifications
We are looking for the right personality and experience, rather than specific qualifications. Ideally the individual will:
- Have a basic understanding of ISO standards (such as ISO 9001 - Quality)
- Understand the importance of Management Systems and their purpose
- Be an expert user of Microsoft based systems including SharePoint
- Demonstrate confidence and proactiveness
- Have excellent customer facing skills and speak with confidence
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£32,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Hebburn: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Office Administration: 3 years (required)
Work Location: In person
Application deadline: 06/04/2023
Reference ID: Operations and Compliance Administrator
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