Academic Student Support

7 months ago

Brentford, United Kingdom Matrix Solutions International LTD Full time

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for an Academic Officer for the London branch.

Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.

Our core values are very important because

1. We share a common set of values across everything we do which helps to define who we are and how we behave.

2. We put our students and our community at the heart of all that we do.

3. We foster excellence, innovation and creativity.

4. We celebrate **diversity**, **inclusion**, **equality** and the breaking down of barriers to success.

5. We have high expectations of ourselves, our students and our partners.

Reports to: Assistant Academic Manager

Job purpose:

- To provide support for Academic operations, including the preparation of programming document and class management as well as effective liaison with the Lecturer.
- Coordinate with the lecturer’s schedule around students.
- To offer information on all enquiries (internal and external). This requires the person to have first-hand knowledge of all operations and activities of the department.
- Responsible for answering basic and complex queries from students and departments who have concerns about students e.g., basic queries may include providing manager with up-to-date funding information; complex queries could include concerns about a student’s well
- being.
- Work with colleagues on induction week activities for new students.
- To receive, collate and distribute all coursework for the assigned programmes.
- To act as the first point of contact in the Academic Department, to provide advice and help to all students with respect to academic issues, liaising with colleagues/Lecturer where necessary.
- To assist with registrations/enrolment of new students.
- Assigning students classes and timetables on CRM.
- Following up on student’s coursework and monitoring of student progress with lecturer, particularly regarding attendance and coursework deadlines.
- To assist the organisation of the internal and external examination boards, and to take an accurate record of the meetings.
- To assist the maintenance and updating of databases (CRM) and ensuring policies are adhered to.
- Carrying out regular student surveys and feedback to evaluate the quality and standards of live programmes.
- To work on Turnitin reliably and fairly.
- Maintain students at risk records with the outcomes of interventions.
- To maintain CRM/VLE for assigned courses, posting material and ensuring the students have the required access to them.
- Termly update of student records on CRM and files for audit purpose.
- To take part in Open Days and Visit Days to provide information to prospective students.
- Provide support and guidance to other functions of business, when and where required.
- Maintain the safeguarding and prevent duties.
- Ensure students are following the policies of the organisation, prevent strategy, ensuring safeguarding and health and safety of students like bullying, behaviour management and all rules are followed.
- Must be fully aware of all published emergency procedures.
- All members of the team have a responsibility for the welfare of our students and are expected to take ownership of any welfare issues that are raised.
- Undertake training and development, where necessary, in areas relevant to main activities and responsibilities.
- Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist other staff in planning for future work.
- To perform ad hoc additional duties assigned by the manager / departmental head.

Minimum Graduate Bachelor Degree along with transferable/flexible skills, including customer service

**Job Types**: Full-time, Permanent

Pay: £23,800.00 per year

**Benefits**:

- Company pension
- Discounted or free food

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

Work Location: In person

Reference ID: SSS/AO/LDN/23

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