1st Line Support

3 weeks ago


StokeonTrent, United Kingdom Reed Full time

**Looking for your next exciting opportunity as a 1st Line Support Technician?**

**Salary**: Up to £24,000
Located: Hybrid - (3 days from Stoke, 2 from home)

I am happy to present to you a fantastic opportunity with one of our market leading clients who has asked us to help recruit for the expansion of their 1st line support team. They are a dynamic and innovative company that have made transformative contributionsto the market.

**Your key duties and responsibilities will include**:

- Receive and handle all incoming calls/tickets.
- Diagnosis and resolve technical software/hardware faults.
- Record incidents cataloguing them by symptom and resolution.
- Adhere to all service management guidelines.

**Essential Skills?**:

- Excellent customer service experience within an IT/technical environment.
- Ability to think critically and logically to effectively manage workload.
- Flexible approach and willingness to learn.
- Ability to use comms platforms such as Teams and Skype for Business.
- Have an drive to continuously improve


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