Customer Assistant- Christmas
3 weeks ago
**Working Pattern**
Sun: 12-16
Sat: 10-14
**Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our customer to help us continually improve
**Key Accountabilities **- Serve our customers efficiently and brilliantly well - on the shop floor and at service points - Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy - Skilled to utilise all digital tools and communication channels to do the job - Share customer and colleague feedback to help us do things better - Share knowledge and experience with colleagues to support others in building skill and confidence - Own their own learning & development and proactively access digital learning solutions - Know the daily sales targets, priorities, promotions & selling opportunities - Have great product knowledge to sell and recommend our products and services - Proactively engage with customers to understand their needs and make recommendations - Understand the store priorities and their part to play - Complete tasks with pace and in line with SOPs - Minimise cost and waste through good process practice - Follow safe and legal working practices
**Key Capabilities **- Understands how M&S operates, its strategy, future and the role they play - Committed to delivering excellent work fast with great attention to detail - Open to and acts on feedback, asking for this regularly - Sets performance objectives for self in conjunction with line manager and in line with business plans - Takes accountability for planning and managing own work efficiently to ensure objectives are met - Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things - Effective at communicating their intentions to others; ensures communication is clear and simple - In control of their own reactions and considers how to share their perspective to create better reaction for team - Copes well with change and work challenges and recovers quickly from its impact - Builds positive relationships by being a good listener and getting to know people by establishing a connection
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