Steward Lead

**Your Aramark journey starts here**:
Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting a **Combined Mess Supervisor** to be a part of our integral team in **Victoria Barracks, Windsor SL4 1HF**

**What's in it for you**
- Yearly salary of £19504.14
- Permanent role
- Full time - 35 hours per week - 5 days out of 7. Shifts ranging between 0630-2100.
- Life assurance
- Local to bus and train transport links
- Pension contribution
- Cycle 2 Work scheme
- Refer a friend scheme
- Catering facilities on site
- MyStaffShop discounts, including weekly savings on your supermarket shop
- You will also be joining a great team, with fabulous career prospect and could lead to all sorts of opportunities - we LOVE to promote from within
- As we are passionate about developing our people from within, great training is provided, we do not look for experience, we need a good attitude and the willingness to learn.

**What you'll be doing**:

- Organise team members to deliver service effectively and monitor performance including performance feedback and conducting team appraisals. Ensure all team members get involved and feel included
- Receive and deal with customer complaints appropriately and ensure compliments are shared with the team
- Organise monthly stock count and conduct appropriate brand standard audits
- Help in the recruitment and retention of Team Members and deals with performance issues in line with company guidance
- Identifies and supports Team Members who can and are willing to evolve their careers within Aramark
- Train new Team Members to learn procedures and brand standards for all general tasks
- Support the effective delivery of special functions or events
- Ensure cleaning standards and safety procedures are adhered to
- Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales
- Compile a training plan and ensure that all on and off job training is carried out accordingly for all front of house staff
- With the support of the Unit Manager and Food Production team, ensure all restaurant staff are knowledgeable of the standard food menu, beverages available and the promotional calendars; their contents, recipes, accompaniments and service.
- Maintain computerised point of sale system and ensure that all staff are fully trained to operate it efficiently
- Promote forward planning and ensure that the mise-en-place and ordering of stock is carried out according to the checklists and business levels
- Holds regular team meetings / deputizes in absence of manager and contributes to management briefings
- Provides management cover when manager is on annual leave or at another site

**Qualifications**:

- Positive attitude
- Enthusiastic
- Follow instructions
- Coordination skills
- Speed and diligence
- Willingness to learn
- Quality focused
- Composed under pressure
- Manages team well
- Empathetic - resolves minor team members or customers concerns

**About Aramark**:
**Northern Europe - Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

**Northern Europe - About Aramark