Administration Assistant

3 weeks ago


BlaydonOnTyne, United Kingdom North East Counselling Services Full time

**About us**

North East Counselling Services is a small business in Blaydon-On-Tyne. We are innovative, and our goal is to North East Counselling Services is a Community Interest Company creating a world within the North East where counselling is available and accessible to anyone who needs it. We believe that counselling is a process by which people of all ages are helped to gain fresh insight, to have a different perspective and to find motivation. To make our mission a reality, we need a passionate and hard-working administrative assistant to champion the role, enabling us to deliver our vital services.  .

Our work environment includes:

- Growth opportunities
- Casual work attire
- On-the-job training
- Supporting Children’s Counselling Lead Manager with allocations. Liaising with parents and schools.
- To be responsible for general administrative duties including but not limited to: good customer service, coordinating room bookings and client/counsellor allocations, sending appointment confirmations and relevant documents, informing counsellors of any cancellations, processing post, photocopying, scanning, filing, amending forms, processing ID badges, accurate data entry on our Counsel 360 database.
- To project a professional organisational image both in person and on the telephone.
- Answering the telephone, transferring calls to the appropriate staff members and to take accurate message for staff in their absence.
- Provide cover for reception which involves dealing with face-to-face enquiries from clients, staff and visitors.
- To actively contribute to staff safety procedures and report any maintenance issues to the Office Manager.
- To respond appropriately to requests for admin support from the senior management team.

**Salary**: £18,965.00 per year

**Benefits**:

- Additional leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

Licence/Certification:

- DBS check (preferred)

Work Location: In person

Application deadline: 04/08/2023



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